Poor call quality
We're sorry that you're having trouble with voice and video chat. Please note that if you are using a DSL modem with a slow uplink, a 3G wireless modem, a network with some types of proxies or a lower speed connection to make video calls, your call quality may suffer. We apologise for any inconvenience that you may experience as a result.
If you don't think that the issue is a result of your Internet connection, please follow these steps to help resolve your issue.
- Free up bandwidth or CPU power: Hangouts and voice and video chat require a fair amount of processing power and network bandwidth. If you or your friend are watching video clips, downloading a large file or doing other CPU or network-intensive activities, the performance of the video chat may be affected. Closing other programs, web pages and downloads may improve the quality.
- Make sure that no other programs are attempting to use your webcam or audio device: If other programs are attempting to use your mic or webcam, you may not be able to successfully have a Hangout or voice and video chat.
- Make sure that your webcam is plugged directly into your computer: If your webcam is plugged into a USB hub, please try plugging your webcam directly into your computer. Running your webcam through a USB hub can cause latency.
- Visit the Google Chat forum: The Chat forum has been closed to new posts in order to focus on Hangouts, but you can still search the forum for answers to issues or questions.
Caroline is a Hangouts expert and author of this help page. Leave her feedback about the page below.