An IM wasn't delivered

We're sorry that you're having trouble with Chat. If you find that one of your messages was not delivered, please try the following troubleshooting steps.

  • Check your internet connection and then sign out and back in to Gmail Google+, or orkut. Most often, this problem is caused by a problem with your internet connection. It is likely that you were temporarily disconnected from the internet.
  • Modify or disable your network security or firewall settings. Please check to make sure that your network security or firewall settings are not interfering with chat. Additionally, software on your machine such as browser extensions or toolbars can cause issues with chat. We recommend trying to disable that software.
  • Wait 10 minutes. There could be a momentary issue with your internet connection or Google's servers. Please try again after waiting for several minutes.

If the issue persists please visit our Help Forum for additional help from other Chat users, Top Contributors, and Google Guides.