Google Hangouts has been replaced by Google Chat. Learn about the switch from Google Hangouts to Google Chat.

Fix Google Chat errors on your computer

If you get a Google Chat error on your computer, there are some ways you can try to fix the issue.

Errors may include:

  • ‘Unable to load Chat.’
  • ‘Trying to connect to Chat.’
  • ’Unable to load the list of spaces. Try again in a moment.’

Uninstall browser extensions and apps

Some extensions and apps might block Google Chat from loading. To fix this issue, you can:

  1. Uninstall active extensions.
  2. Uninstall active apps.
  3. Browse privately to avoid the use of extensions. 
Tip: Anti-virus software may prevent Google Chat from loading.
Check site permissions

Make sure that your browser doesn’t block these sites:

Learn how to change site permissions on Chrome. If you don’t use Chrome, visit the support site for your browser to learn how to change site permissions.
Check your network

Make sure you're connected to the Internet and that these domains aren't blocked by your network administrator:

Check your browser
Make sure you are using a supported browser. Chat in Gmail isn’t supported in mobile browsers or Internet Explorer.
Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Centre
false
false
true
1026838
false
false