Transfer a customer’s subscriptions to Google

If you no longer want to manage a customer’s Google Workspace, Cloud Identity, or add-on subscriptions, you can use the Partner Sales Console to transfer the customer and all or some of their subscriptions to Google. For example, you could transfer a customer’s Google Voice or Chrome Enterprise Upgrade subscription to Google but continue to manage their Google Workspace subscription.

Subscriptions that are in the same product group must transfer together. 

On this page

What you can’t transfer using the console

  • Customers with Google Cloud subscriptions—Only Google Workspace, Cloud Identity, and add-on subscriptions can be transferred to Google. You continue to manage Google Cloud customers and their subscriptions (active, suspended, or canceled).
  • Customers with an offline subscription—To transfer the customer to Google, contact your Google sales representative.

Before you begin a transfer

  • Super administrator account—Your customer's account must have a super administrator. For details, go to Make a user an admin.
  • G Suite subscriptions—G Suite Basic and G Suite Business are no longer available for purchase. If your customer has one of these subscriptions, let them know that they must set up billing for a Google Workspace subscription after the transfer.
  • Billing—For a customer on an Annual/Fixed-Term Plan with monthly payments or a Flexible Plan, you're charged up to the date of the transfer. You do not receive a refund for a customer on the Annual/Fixed-Term Plan with yearly payments. For more information, go to Billing plans for transferred customers.

Transfer a subscription

Important: Transfers are nonreversible.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. On the Subscriptions page, click Transfer subscriptions to Google.
  4. Review and select the subscriptions to transfer.
    If you select a subscription and there are other subscriptions in the same product group, all those subscriptions are selected and transfer together.
    Subscriptions that aren't eligible for transfer, such as Google Cloud, are not listed.
  5. Choose an option:
    • To transfer all subscriptions to Google, click Transfer all to Google.
    • Click Transfer partially to Google.
  6. Review the transfer information.
  7. Click Confirm transfer.
  8. (Optional) To make changes to the subscriptions, click Manage subscriptions, make the changes, and click Save.

After a transfer

  • After you transfer a customer's subscriptions, the customer's super administrator receives an email notification from Google about the transfer.
  • Google manages the customer's transferred subscriptions, although the customer's account information and order history remain available in your Partner Sales Console. You can choose to delete this information.

Grace period after a transfer

After you transfer a customer to Google, their subscriptions enter a grace period. During the grace period, the customer is not billed for active subscriptions. The length of the grace period depends on the subscription's payment plan.

Payment plan Grace period
Flexible Plan 7 days
Annual/Fixed-Term Plan (monthly & yearly payments) 7 days
Currently in free trial 7 days
Subscription suspended No grace period. Subscription remains suspended. Paid service begins after the customer sets up billing.

Get consent to sell products & services

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
11324634995823741475
true
Search Help Center
true
true
true
true
true
5117991