If you no longer want to manage a customer's Google Workspace, Cloud Identity, or add-on subscriptions, you can use the Partner Sales Console to transfer the customer and all or some of their subscriptions to Google. For example, you could transfer a customer's Google Voice or Chrome Enterprise Upgrade subscription to Google but continue to manage their Google Workspace subscription.
Some subscriptions must transfer together. For example, to transfer Google Workspace, you must also transfer Google Voice.
On this page
- What you can't transfer using the console
- Before you begin a transfer
- Transfer a subscription
- After a transfer
- Grace period after a transfer
What you can't transfer using the console
- Customers with Google Cloud subscriptions—Only Google Workspace, Cloud Identity, and add-on subscriptions can be transferred to Google. You continue to manage Google Cloud customers and their subscriptions (active, suspended, or canceled).
- Customers with an offline subscription—To transfer the customer to Google, contact your Google sales representative.
Before you begin a transfer
- Super administrator account—Your customer's account must have a super administrator. For details, go to Make a user an admin.
- G Suite subscriptions—G Suite Basic and G Suite Business are no longer available for purchase. If your customer has one of these subscriptions, let them know that they must set up billing for a Google Workspace subscription after the transfer.
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Billing—For a customer on an Annual Plan (monthly payments) or Flexible Plan, you're charged up to the date of the transfer. You do not receive a refund for a customer on the Annual Plan (yearly payments). For more information, go to Billing plans for transferred customers.
Transfer a subscription
Important: Transfers are nonreversible.
- Sign in to the Partner Sales Console.
- On the Customers page, click the customer name.
- On the Subscriptions page, click Transfer subscriptions to Google.
- Review and select the subscriptions to transfer. Subscriptions that aren't eligible for transfer, such as Google Cloud, are not listed.
If subscriptions must transfer together, they're automatically selected.
- Choose an option:
- To transfer all subscriptions to Google, click Transfer all to Google.
- Click Transfer partially to Google.
- Review the transfer information.
- Click Confirm transfer.
- (Optional) To make changes to the subscriptions, click Manage subscriptions, make the changes, and click Save.
After a transfer
- After you transfer a customer's subscriptions, the customer's super administrator receives an email notification from Google about the transfer.
- Google manages the customer's transferred subscriptions, although the customer's account information and order history remain available in your Partner Sales Console. You can choose to delete this information.
Grace period after a transfer
After you transfer a customer to Google, their subscriptions enter a grace period. During the grace period, the customer is not billed for active subscriptions. The length of the grace period depends on the subscription's payment plan.
| Payment plan | Grace period |
|---|---|
| Flexible Plan | 7 days |
| Annual Plan (monthly payments) | 7 days |
| Annual Plan (yearly payments) | 30 days |
| Currently in free trial | 7 days |
| Subscription suspended | No grace period. Subscription remains suspended. Paid service begins after the customer sets up billing. |