Transfer a customer's subscriptions to Google

For customers who have an offline commitment, use the Partner Sales Tool to transfer the customer to Google.

If you no longer want to manage a customer's Google Workspace subscriptions, you can either:

  • Transfer those subscriptions to Google. For example, transfer the customer's Chrome Enterprise Upgrade subscription to Google but continue to manage their Google Workspace subscription.
     
  • End your reseller relationship with the customer and transfer all of their subscriptions to Google.

For customers who have Google Cloud Platform subscriptions: Only Google Workspace, Cloud Identity, and add-on subscriptions can be transferred to Google. You continue to manage the customer and their Google Cloud Platform subscriptions (active, suspended, or cancelled).

G Suite Basic and G Suite Business are no longer available for purchase. If your customer has one of these subscriptions, they'll be asked to set up billing for a Google Workspace subscription after the transfer.

In this article:

After a transfer

Important: Transfers are non-reversible.

After you transfer a customer or a customer's subscriptions, the customer's account information and order history remain available in your Partner Sales Console. You can also delete the customer's account from the Partner Sales Console.  

Billing and account management

  • Google manages the customer's transferred subscriptions.
  • The customer enters a grace period for their transferred subscriptions and their super administrator receives an email notification.
  • Billing for transferred subscriptions: You won’t be eligible for a refund for a customer on the Annual Plan (Yearly payments). For a customer on an Annual Plan (Monthly payments) or Flexible Plan, you're only charged up to the date of the transfer. Learn more about billing for transferred customers.

Grace period after transfer

When you transfer a customer to Google, their subscriptions enter a grace period. During the grace period, the customer is not billed for active subscriptions. The length of the grace period depends on the subscription's payment plan.

Payment plan Grace period
Flexible Plan 30 days
Annual Plan, Monthly payments 30 days
Annual Plan, Yearly payments The remaining duration of the commitment (up to 1 year) or 30 days, whichever is greater.
Currently in free trial 30 days
Offline order 30 days
Subscription suspended No grace period. Subscription remains suspended. Paid service begins after the customer sets up billing.

Transfer a customer's subscriptions to Google

Note: Your customer’s account must have a super administrator before transferring subscriptions to Google. For details, see Make a user an admin.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. Click Transfer a customer's subscriptions to Google.
  4. Select the customer's subscriptions that you want to transfer. 
    • Some subscriptions must transfer together. For example, selecting Google Workspace automatically selects Google Drive Storage. 
    • Subscriptions purchased offline must be transferred with assistance from Google Support.
    • Subscriptions that aren't eligible for transfer, such as Google Cloud Platform, are not listed. 
  5. Click Transfer to Google
  6. To complete the transfer, click Confirm transfer.

Transfer a customer to Google

Note: Your customer’s account must have a super administrator before transferring to Google. For details, see Make a user an admin.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer name.
  3. Select any of the customer's subscriptions.
  4. On the Subscriptions page, click Transfer in the upper right.
  5. Review the information about transferring.
  6. Click Confirm to transfer the customer to Google.
  7. Optional: To remove the customer's account and order history, click Delete customer in the upper right.
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