Ensure customers accept Google Terms of Service

Before your customers can use their Google service, such as G Suite, they must sign in to their Google Admin console and accept a Google Terms of Service (TOS), such as the G Suite Agreement.

If your customer transferred from another reseller,  each super administrator in the customer's organization must sign a new Google TOS.

Billing starts immediately after you add a subscription, whether or not the customers has signed the TOS. You can still manage and provision your customers before they accept the TOS. However, the customer’s account stays in a suspended state until they accept the TOS.

Follow up with new customers

  1. When adding a new customer, enter the customer’s name, admin username, and email address. Do not enter your own email address in this field.

  2. Follow up with your customer to make sure they sign in to the Admin console and accept the TOS.

    Your customer will receive an email that includes instructions on how to sign in to the Admin console, the admin account you created, and a temporary password.

    After they sign in, they need to accept the TOS and change their temporary password.

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