Help customers migrate from Vault Former Employee to Archived User

If you got an email about customers migrating their Vault Former Employee (VFE) licenses to AU (Archived User), notify the customer to place a free migration order with Google any time during the transition period described in the email.

For help, contact your account team.

Start and finish migration

After the customer orders the migration, AU licenses corresponding to their Google Workspace or G Suite edition will be assigned to their domain. They can start archiving users. They’ll have 30 days to complete the migration.

Learn more about how to archive or unarchive a user.

Manage users’ Currents data

If a customer migrates a user to AU, Google retains the user’s Currents data (posts, comments, and likes)—but it’s not accessible to other users. To make this data available, an admin must unarchive the user and follow the steps to Manage Currents profiles.

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