Manage Partner-led Support subscriptions in the Partner Sales Console (for resellers)

Permissions required for this task

  • The Google Cloud Reseller Admin role on the reseller Google Cloud Billing account of the billing subaccount. Learn more
  • Or, a custom role on the reseller Google Cloud Billing account of the billing subaccount. Learn more

Enroll a billing subaccount

Enrolling a billing subaccount in Partner-led Support introduces a 3% variable fee that is locked for 90 days. This enrollment lets you file support cases on behalf of the projects bound to the billing subaccount. You may only unenroll the billing subaccount once the 90 day term has concluded.

  1. Sign in to the Partner Sales Consolewith your Cloud Identity or Google Workspace reseller account. Learn more.
  2. On the Customers page, select the customer's account.
  3. Select the Google Cloud subscription you want to modify.
  4. Select the Edit button next to Partner-led Support. 
  5. Change the support tier to Partner-led Premium Support. 
  6. Verify your selection, and then click Save.

Unenroll a billing subaccount

Unenrolling a billing subaccount from Partner-led Support removes the 3% variable fee that was locked for 90 days. You will no longer be able to file support cases on behalf of projects bound to the billing subaccount. Re-enrolling the billing subaccount in Partner-led Support applies a new 3% variable fee and restarts the 90 day term.

  1. Sign in to the Partner Sales Consolewith your Cloud Identity or Google Workspace reseller account. Learn more.
  2. On the Customers page, select the customer's account.
  3. Select the Google Cloud subscription you want to modify.
  4. Select the Edit button next to Partner-led Support. 
  5. Change the support tier to None.                               
  6. Verify your selection, and then click Save.

Other points to keep in mind

  • Billing subaccount must be assigned to a customer. Learn more.
  • There must be a Google Cloud sub-account present in Partner Sales Console in order to provision the PLPS subscription.
  • If the base Partner-led Support fee is not active and present, no Partner-led Support information is displayed for the Google Cloud subscription.
  • Order History doesn't track changes to Partner-led Support subscriptions.

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