Transition customers from G Suite to Google Workspace

Now available: Partner program discounts for G Suite subscriptions transitioning to Google Workspace

Now is the time to transition your customers' G Suite Basic and G Suite Business subscriptions to Google Workspace. Beginning January 31, 2022, Google can automatically transition your customers once they are eligible.

In this article:

Use the Partner Sales Console to transition G Suite subscriptions

To transition a customer, you switch their G Suite subscription to a Google Workspace subscription.

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What you need to know about transitions
  • Your customer's G Suite Basic and G Suite Business subscriptions must have 300 or fewer licenses to transition to a Google Workspace Business edition. If the customer has more than 300 users, they will need to upgrade to a Google Workspace Enterprise edition.

  • All users in the customer's account get the same subscription. For example, you can’t transition some users to Business Plus while keeping others on Business Standard edition. If a customer has multiple editions of G Suite (Partial Domain Licensing), contact Google Partner Sales for assistance.
  • Any G Suite pricing discounts you currently receive are not applicable after the customer switches subscriptions.
  • G Suite Archived User subscriptions will transition to Google Workspace Archived User subscriptions (same functionality). No action required. Learn about Archived User subscriptions.

Tip: For a list of your G Suite customers, go to the Partner Sales Console. On the Customers page, click Download for a .csv file of all customers and their subscriptions. Then filter for active G Suite Basic and G Suite Business subscriptions.

Download customer button

Transition discounts in the Partner Sales Console

G Suite subscriptions switching to Google Workspace are eligible for a transition discount.
This promotion expires September 30, 2022.

Please see the Partner Advantage for Reseller Transition Discount information.

Payment plans

The transition discounts are available with the following payment plans:

  • The first 12 months of a Flexible Plan.
    For example, if a customer transitions to Google Workspace on December 17, 2021, the discount applies to users added throughout the year. Beginning on December 17, 2022, standard pricing would then apply to all users.
  • 1-year Annual Plan, annual payment
  • 1-year Annual Plan, monthly payments
  • The first 12 months of a 24-month Fixed Term Plan, monthly payments
  • The first 12 months of a 36-month Fixed Term Plan, monthly payments

Contact your Google Sales Representative for assistance in these cases:

  • Customers who have fewer than 300 users, and need Partial Domain Licensing (PDL) for Google Workspace Business and Enterprise.
  • Customers requesting a Fixed Term Plan longer than 36 months.
How to transition an individual G Suite subscription in the Partner Sales Console

Transition a G Suite subscription

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer's name.
  3. Select the G Suite Basic or G Suite Business subscription.
  4. Click Downgrade (only shown for G Suite Business subscriptions) or Upgrade.
    Note: Do not select Change plan. Discounts apply only to new Google Workspace orders.
  5. Select a Google Workspace Business or Enterprise edition.
  6. Review the plans and click Select plan.
    The console shows the standard (reseller discount) and transition discount plans. You might need to scroll down to view the discount plans.

    To view the pricing after the discount period, click the end date.

    Standard and Transition Discount plans

How to bulk transition multiple G Suite subscriptions in the Partner Sales Console

What to know about bulk transitions

  • You can't bulk transition the following types of customers:
    • Offline subscriptions - Please contact Google Sales team to transition these subscriptions
    • Annual Prepaid subscriptions
    • Customers with Archived User SKUs
    • Customers with multiple G Suite or Google Workspace subscriptions
  • You can transition up to 300 subscriptions at a time.
  • If a customer's G Suite subscription has a license cap of more than 300, but the number of assigned licenses is fewer than 300, we'll adjust the license cap to 300 when transitioning the subscription to the recommended Google Workspace Business edition.
  • You're eligible to receive transition discounts if you upgrade customers to higher-tier editions when you initiate bulk transitions. These discounts will be automatically applied by Google on your behalf.

Bulk transition G Suite subscriptions

  1. Sign in to the Partner Sales Console.
  2. In the left panel, click Transition G Suite.

    Bulk transition

    You'll get a list of G Suite Basic and G Suite Business subscriptions that are currently eligible for bulk transition.

  3. Select the subscriptions you want to transition.
    By choosing to transition in bulk you agree to transition the customer to Google’s recommended subscription and payment plan. If you don't agree with these recommendations, click the Custom Transition button and transition the subscription individually.
  4. In the top right, click Transition selected.
  5. Click Start transition.

Notes:

  • It may take some time for the bulk transition process to complete. After the process has started it can't be interrupted until all the transitions have been processed.
  • During this time you can't initiate any additional bulk transitions.
  • You'll be able to see a log of successes and failures after the transition process is complete.
  • Subscriptions that couldn't be transitioned will continue to appear in the list of G Suite subscriptions. You'll be able to retry these transitions again.

Use the Reseller API to transition G Suite subscriptions

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Transition discounts with the Reseller API

Note: The Channel Services API doesn't support deal codes. To transition G Suite subscriptions, either use the Reseller API or select the appropriate Offer using the Channel Services API.

When you upgrade a customer's G Suite subscription to a Google Workspace subscription.

  • All users in the customer's account get the same subscription. For example, you can’t transition some users to Business Plus while keeping others on Business Standard edition.
  • Any G Suite pricing discounts you currently receive are not applicable after the customer switches subscriptions.
  • G Suite Archive User subscriptions will transition to Google Workspace Archive User subscriptions (same functionality). No action required.

Please see the Partner Advantage for Reseller Transition Discount information.

How to transition a G Suite subscription with the Reseller API

The Reseller API uses a deal code to apply a discount to G Suite subscriptions transitioning to Google Workspace.

For more information about deal codes, sign in to the Google Cloud Partner Portal to view the Google Workspace webinar, "Transitioning from G Suite to Google Workspace".

The deal code (dealCode) allows you to unlock the special offer by passing the deal code string along with the subscriptions.insert call.

For example, to transition a customer's subscription to Google Workspace Enterprise Standard:

subscription = Subscriptions.Insert(
customerId='nnnnnn',
body={
customerId: 'nnnnnn',
skuId: '1010020026',
Plan: {
planName: 'FLEXIBLE',
},
seats: {
maximumNumberOfSeats: 10,
}
dealCode: 'XXXXXXXXXX'
})

Google Workspace product IDs

Product ID Product
1010020028 Google Workspace Business Standard
1010020025 Google Workspace Business Plus
1010020026 Google Workspace Enterprise Standard
1010020020 Google Workspace Enterprise Plus

 

Troubleshooting

If you receive an error in response to your subscriptions.insert call, confirm that you are applying the deal code to the correct transition path

The transition offers are only available when moving to a higher-tier SKU. For example, discount won't apply to G Suite Basic subscriptions moving to Google Workspace Business Starter.

Transition FAQ

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How does the transition affect current G Suite subscriptions?

Current G Suite subscriptions and related services will continue to function as they do today until the transition.

We recommend transitioning to a Google Workspace offering that meets the customer's needs. Or, if you prefer, we can automatically transition your customers' subscriptions when they become eligible. We’ll notify you at least 30 days before it’s their turn to automatically transition.

Customers on an Annual/Fixed-Term Plan are eligible to automatically transition after their current renewal date

When should I transition my customers to Google Workspace?

For the customers that you have not transitioned already, we recommend starting the transition at your earliest convenience. If you prefer to wait, Google can help you automatically transition your eligible customers starting January 31, 2022.

How do automatic transitions work?

If you choose not to transition a customer, Google can help automatically transition your customers’ subscriptions when the customer is eligible.

  • The first automatic transitions are available starting January 31, 2022. (For customers who purchased G Suite directly from Google, transitions begin in November 2021.) We will notify you and your customer at least 30 days before it's your customer's turn to automatically transition. The notification includes information about the transition and the new subscription.
  • Customers on Annual/Fixed Term Plans are eligible for automatic transition at the end of their term.
  • Your customers’ new Google Workspace subscription is based on the features they currently use.

For most customers, the transition does not change pricing. However in some cases, pricing may vary based on specific product usage.

What edition will the customer automatically transition to?

We will transition the customer to a Google Workspace edition that suits their needs, based on the features they're currently using.

For example, if a G Suite Business customer uses Google Vault, we'll transition the customer to Google Workspace Business Plus so they can continue to use that feature.

Note: It can take a few days for feature changes to register in our systems. If the customer stops using a feature shortly before their account is eligible to automatically transition, we might not know about the change before we transition the customer.

After an automatic transition, can customers downgrade or upgrade their subscription?

Yes. We'll transition the customer to a Google Workspace edition that has the features the customer currently uses and keeps their data. If the customer wants to switch to a different Google Workspace edition, you can switch their subscription after the transition.

Customers with more than 300 users can only switch to a Google Workspace Enterprise edition.

Choosing a Google Workspace edition

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Compare Google Workspace features

When you select the Google Workspace edition to transition to, we recommend you consider these factors:

  • Number of users—Your customer's G Suite Basic and G Suite Business subscriptions must have 300 or fewer licenses to transition to a Google Workspace Business edition. If the customer has more than 300 users, they will need to upgrade to a Google Workspace Enterprise edition.
  • Features the customer currently uses—Make sure you choose an edition that includes the features your customer relies on today.
  • Features the customer would like to use in the future—Are there features that the customer wants or needs, but currently doesn't have?

The tables below provide examples of premium features and the Google Workspace editions that support them.

Note: Transitioning to Enterprise Essentials, Essentials, or Frontline edition is not available for G Suite Basic or G Suite Business subscriptions.

Business editions (1–300 users)

COMPARE FEATURES

Business Starter Professional email and productivity suite for up to 300 users with 30 GB for each user
Business Standard Enhanced productivity suite for up to 300 users with 2 TB storage for each user
Business Plus Advanced productivity suite for up to 300 users with 5 TB storage for each user

Enterprise editions

COMPARE FEATURES

Enterprise Standard Complete suite of productivity and collaboration apps with flexible storage and enterprise-grade security and management.
Enterprise Plus

Complete productivity and collaboration with flexible storage and the most advanced security and compliance controls.

Check which features are in use

If you have access to your customer's G Suite Admin console, you can check which features are in use.

Step 1: Open the Admin console

  1. Open a new incognito browser window and sign in to the Partner Sales Console.
  2. Go to the Customers page, and click the customer name.
  3. Below Quick links, click Admin console.

Step 2: Check whether a feature is in use.

  1. In the tables below, go to the Using? column for the feature you're interested in.
  2. Click the Verify link to open the help article.
  3. Follow the steps in the help article to check a feature. For example, check the amount of storage used or or whether livestreaming is turned on (available only with Enterprise editions)
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