My phone screen doesn't display properly

If you have trouble using your phone in VR, try the steps below.

I don't see my phone screen

If your phone screen is black, or if you can't see the Google Cardboard app:

  1. On your Android phone, close the Google Cardboard app Cardboard.
  2. Reopen the Google Cardboard app Cardboard.
  3. If you still have trouble, repeat steps 1-2.

My phone is too large or small for the viewer

  • If you have a case on your Android phone, try removing it.
  • Use both hands to hold the phone more firmly inside the Cardboard viewer.
  • If you see a vertical line on the screen, slide the phone left or right until the line disappears.
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