* Required field

Please provide us with the file(s) you are uploading.
The page URL where the CM360 placement tags are implemented and not working as expected.
GTM used
If you are using Global Site Tag, please specify the page where the event snippet is implemented.

Please note that our troubleshooting could be limited for discrepancies using wrapped tags. We will do our best to investigate the root cause and share insights with you.

Download the template (.xls) and provide the completed spreadsheet here. Learn more. The support team will be able to help you faster with the complete information in the spreadsheet.

Are CM tags wrapped by a 3rd party? *
The page URL where the CM360 placement tags are implemented and not working as expected.
Please provide a valid number, or select My request isn't specific to a particular advertiser above.
Add additional
Screenshot of the UI access issue
Screenshot of the issue showing tags with issue or error
Screenshot of the error message
Screenshot of the issue from CM360 UI
Creative raw asset/Creative asset zip file provided by the creative developer
Screenshot of the issue/error while generating the report to help support team understand and investigate the issue
Tag implementation screenshot if live page/test page URL (where the CM360 tags are implemented) is not available
Please be informed that for "Campaign Manager 360 Only" DT reports, impression, click, activity and rich media reports are enabled by default.
Please be informed that for "Display & Video 360 Only" DT reports, impression, click and activity reports are enabled by default.
Please be informed that for Unified DT reports, unified Impression, unified click, unified activity and rich media reports are enabled by default.
Please share Advertiser ID to enable the DT bucket. You can add up to 2 Advertisers under the same account. Please input the second Advertiser ID to the next field. If you only wish to add one Advertiser, please leave the next field blank.
Please share Advertiser ID to enable the DT bucket. You can add up to 2 Advertisers under the same account. Please input the second Advertiser ID to the next field. If you only wish to add one Advertiser, please leave the next field blank.
Google Group email ID is shared by an agency to create a DT bucket and if gdfa access group already created by gTech: dfda-XXXX@gdfa-data.com if gdfa access group not created: dcm-XXXX-company@googlegroups.com
Please note for CM360 only and Unified Data Transfer, the user ID encryption would be the CM360 account ID by default, if you need any specific ID please share below.For other types of cookie encryption, refer to details here
please add the the relevant Partner IDs.Integrated Partner in DT: provide the Account ID: go/dtdmp
Optional, fill in the ID if there is any.
https://myaccount.google.com/privacypolicy?hl=$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.
Additional info
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
69192
false