Known issues

General issues

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Importing a calendar from applications like Outlook or Yahoo using .ics file import shifts event times forward or backward.

Importing calendars from .ics files is shifting event times forward or backward by a number of hours. This includes files exported from Outlook, Yahoo! Calendar and other external providers. We are working on the fix & recommend against importing calendars until this is resolved. We apologize for any inconvenience caused by this issue.
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Pressing 'Enter' doesn't work for some JAWS users (TT)

For JAWS users, some buttons may not respond to ENTER. In that case, you can use shift+ENTER instead.
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Calendar isn't working for me in Chrome; works fine in other browsers

We've received reports from users about difficulty using Calendar in Chrome. Common symptoms are the inability to create a new event or edit events, and buttons being unresponsive. Using Calendar in other browsers works fine.

To fix this, try the following steps:

  1. Open a new incognito window (Ctrl+Shift+N) and try to log in to Calendar there.
  2. Go to chrome://extensions and disable all extensions, then try using Calendar again in your normal window.
This should solve your issues. The problem is often caused by an extension interfering with Calendar, so disabling the right one should make Calendar work again.

After that, you can re-enable the extensions one by one to see which one was causing problems with Calendar.

We would appreciate it if you would post to the following thread with the name of the problematic extension so that other users may also benefit: https://productforums.google.com/forum/#!topic/calendar/xfkScih_Y8M

Some of the extensions that are known to cause problems are:

  • Fast Save 1.1 (http://technologydribble.info/2012/08/01/what-is-fast-save-1-1/)
  • Scroll Flow (Calendar doesn't scroll up anymore)
  • Roboform Toolbar
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I’m using iOS 6.0.1 and I’m not able to edit events on secondary calendars.

Some iOS 6.0.1 users who are syncing Google Calendar with their device using the Microsoft Exchange account type are not able to edit events on secondary calendars.

Users are reporting that the 'Edit' button doesn't appear on the event on secondary calendars; the only options are “Accept”, “Decline”, or “Maybe”. We investigated the issue, and found out it only appears if the user is subscribed to Reminders and Notifications for that secondary calendar.

Unfortunately, this issue is a limitation of the ActiveSync protocol, and therefore cannot be resolved on our side.

However, there are several workarounds available:

  • Editing events on secondary calendars is still possible using the web interface by visiting google.com/calendar in your browser.
  • Unsubscribe from Reminders & Notifications for the secondary calendars using the web interface, which will allow you to edit events on your device.
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Some of the events in this file were not imported because you had imported them to Google Calendar before. Other events in this file have been imported.

We recently introduced a change to the way deleted primary calendars behave in Calendar, as this change improves the experience for the majority of users who have deleted their calendars. However, we understand that some users are now experiencing problems when deleting their primary calendar and then trying to re-import their events.

To avoid problems, files should be imported into your calendar WITHOUT first deleting your calendar’s events. Importing a file will update all events as desired, and there is no need to delete your events first.

If you have deleted your primary calendar’s events and are no longer able to re-import them into your primary calendar, please try one of the workarounds below:

- To just restore your events, try using a third-party tool. Please note that third-party tools are not provided by Google Calendar, so please use them at your discretion.

- If you want to import the new file, create a secondary calendar, then import your .ics or .csv file into the calendar:

 

  1. Click the down arrow next to your “My calendars” list
  2. Select “Create new calendar”, then name and save your calendar
  3. Import your events by clicking the down arrow next to “Other calendars”
  4. Select “Import calendar” and choose your newly-created calendar from the drop down
  5. Select your calendar file and then upload

- .csv files may be re-imported into the previously deleted calendar by adding a space to every event title in the .csv file prior to re-importing.

CalDAV Sync (Apple Devices)

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Email or SMS reminders don't sync

Apple's iCal, Mozilla Sunbird, and Google Calendar differ in the types of event reminders offered. While Google Calendar supports pop-up, email, and SMS reminders, iCal and Sunbird only support pop-up reminders. Accordingly, only pop-up reminders are synced between Google Calendar and these calendar applications.
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Unable to create Apple iCal To Dos for Google Calendar

This feature (iCal File > New To do) will either be unavailable for selection or you'll receive an error when selected.
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Unable to create new Apple iCal calendars for Google Calendar

When trying to create a new (secondary) Google Calendar in iCal, you'll receive an error message. Even though a calendar may appear, it will disappear after restarting iCal.
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Google Apps: Room scheduler is not supported

It's not possible to browse room availability or reserve conference rooms from within Apple iCal or Mozilla Sunbird. This feature is not supported by CalDAV.
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Changes made only to reminders are not synced

If the only change made to an event is to the reminders, either in the web UI (google.com/calendar in your browser) or on your device, the change will not be synced to your devices. This is due to the fact that we do not mark the event as modified, which means that the reminder change does not sync back to your device.

One workaround to force the event to sync is to change any other field of the event; for example, add a space or other character to the title of the event or event details. Please note that this workaround will not work for delegate accounts for which you can only edit the reminders (“See event details” access or below).

Additionally, a clean sync (removing the account, cleaning the cache, and re-adding the account), will force a sync.

Our team is aware of and working on this issue.

 

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Guest response not reset when event is changed

If an organizer changes the time or length of an event after a guest has responded (accept, decline, etc.), the guest response does not change. Normally after an event change, the guest’s response would be reset on the organizer’s iOS device. This issue only affects iOS devices and is not an issue when viewing Google Calendar on the web.
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Unable to edit an event that moved to another calendar on Apple iCal

In Apple iCal if an event is moved from a primary calendar to a secondary calendar or visa versa, it cannot be edited.