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Review link not working on mobile 2 Recommended Answers 5 Replies 2 Upvotes
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The "share review form" link for our business is no longer functioning properly on Apple or Android
 https://g.page/bel-air-tremblant/review?rc 


We send a text message to our guests after they check out with this link and its has been very successful. But just recently, we've had a people say they were unable to leave a review. So, I tested it myself on a Samsung Note 9,  iPhone XS, iPhone 8 and a Galaxy S8. The result was the same on all devices and I couldn't leave a review.

The form was very poorly rendered (see attached pic) and the only thing clickable was the star rating.  I was unable to select any of the boxes under "What kind of trip was it". Then, under "Anything else travelers should know" it did not allow me to choose a star rating for any of  the questions. Also, there was no option to leave a comment with the review but that doesn't matter because I couldn't post it anyway.

Is Google aware of the problem? And if so, when can we expect a fix?

Thanks, Virginia

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Hi,

As for this trouble, I have experienced it myself.
(This is a very rare case.)

In this case, even the Google My Business support team may not be able to fix it. However, please contact the support team first.

Even if it is not fixed, please do not worry.
Eventually, all the past cases have been fixed correctly.
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That's great! I really appreciate you taking the time to help resolve this issue.

Thank you, Virginia
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Thank You!
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