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I verified my business more than a month ago but it's still pending and support hasn't helped :( 1 Recommended Answer 49 Replies 32 Upvotes
I verified my business via postcard more than a month ago and the status changed to "Pending
Your business is verified. Listings may be reviewed for quality and can take up to 3 days to be published.".... but more than a month later my listing still hasn't published.
I've contacted support via chat several times and via email but all they can tell me is that it's a technical issue on google's end and someone will get back to me in 24 hours... only no one ever actually gets back to me.
This is very disappointing. I'm also a g-suite customer and have converted several other companies to various google services. I've already signed up for analytics and search console and was planning to use google as the center piece of our whole marketing strategy. The worst part isn't even that our listing hasn't published, it's that I can't explain why or give anyone a good guess as to when it will be fixed. I've told my co-workers 4 times now that we'd have answers within 24 hours because that's what support told me and instead they keep making me look like a liar. The google ads budget we had set aside has now been spent on other things and one of the techs we hired to take on additional business has quit so even if the problem is resolved tomorrow it will take months to overcome the damage that's already been done. Am I wrong for expecting google to honor their commitments or communicate with customers?
Someone please help.
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