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My review does not show up 1 Recommended Answer 7 Replies 7 Upvotes
I recently posted a negative review for the apartment I live in. But somehow it does not show up to others.
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The experience at this apartment is already very frustrating, I spent a lot of time writing this review. plz help verify my review's status and help to bring it back.
Thank you.
Here's the business map url https://www.google.com/maps?q=orion+apartments&um=1&ie=UTF-8&sa=X&ved=2ahUKEwj-juXpw5ztAhXRMX0KHQ7CDfIQ_AUoAXoECAsQAw
Here's my review's url https://goo.gl/maps/mdZnbh9jPj6JpvvCA
Here's a screenshot of my review(but it could only be seen by my self)
And a prove that I'm a real resident in that apartment
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A huge majority of the time reviews get filtered due to issues with the IP address of the person who left you the review. Here are some things that cause reviews to be filtered:
- Your customers share an IP address with someone who already left you a review.
- Your business offers WiFi that customers connect to and you’ve logged into your Google My Business account from this WiFi.
- The review contains a URL or phone number.
- The review contains a word Google doesn’t like, such as profanity or racial terms.
- You hired an SEO company to post reviews for you.
- You have an onsite review station (iPad, computer etc) at your location.
My guess is that your issue is the first one. If the property manager lives below you, it's likely that you share the same IP address.
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum
Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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A huge majority of the time reviews get filtered due to issues with the IP address of the person who left you the review. Here are some things that cause reviews to be filtered:
- Your customers share an IP address with someone who already left you a review.
- Your business offers WiFi that customers connect to and you’ve logged into your Google My Business account from this WiFi.
- The review contains a URL or phone number.
- The review contains a word Google doesn’t like, such as profanity or racial terms.
- You hired an SEO company to post reviews for you.
- You have an onsite review station (iPad, computer etc) at your location.
My guess is that your issue is the first one. If the property manager lives below you, it's likely that you share the same IP address.
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum
Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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Hey Joy,
Thank you for the quick reply. In that case, is there a way to bring my comments back?
I modified the review quick a few times, could that trigger the filtering as well?
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Louie,
No, that that I'm aware of. You might want to try posting it on another review site.
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Hey Joy,
Did you mean I could not bring my comments back? Or my modification won't trigger the filter?
Thank you
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Louie,
I'm not aware of any edit you can make to the review to get it to show publicly on Google.
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Hey Joy,
I've had the same issue just recently. My review is only visible to me and only when I'm logged in.
What's even more bizarre, Google Maps sent me an email thanking for the review and contribution.
Is there any way to post it so it's visible? Of all the points you have listed, the only reason that may be applicable here is that google doesn't like some of the words, although I didn't use any swear words or anything cruelly offensive, not to mention that it shouldn't send me a thank you email??
Something smells fishy here....
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Paulina,
Please post a new thread and list the full text of your review and someone can advise.
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