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Why does my information keep changing when I enter it into GMB? 0 Recommended Answers 6 Replies 0 Upvotes
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Hello! I am trying to add a call tracking number to one of my client's profiles on Google My Business, and it keeps getting removed. I have tried adding it as the primary number with the actual phone number listed as the secondary number. I have also tried adding it on its own and updating it every day as it is removed. I checked the apps that have edit access to the account, and that doesn't seem to be the problem. I know there are a few other duplicate listings under different names (I am working on getting those removed). Does anyone have any suggestions? 
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Hey Corinne,
 
Can you please list the phone number you are trying to add that keeps getting reverted?
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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Hi Joy! Thank you so much for your help! We would like the phone number to be listed as 937-884-1778.
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Hey Corinne,

I'll go ahead and ask Google what is keeping this from publishing and let you know when I hear back.
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Thank you!!
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Hey Corinne,
 
The phone number should be updated now.  Google said you were unable to change it due to the fact that the listing was created recently.  
 
If that solves the issue, please accept one of the answers as recommended to mark this thread as resolved.
 
 
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
 
 
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Thank you!!! I truly appreciate your help!
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