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5/6/19
Glitch making old review appear as new 1 Recommended Answer 8 Replies 0 Upvotes
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Hi all - I have a location with an older review showing in the queue as a newer one when sorting by newest (the review by Etienne Ledoux). The review had been previously deleted (we track all negative reviews in an effort to reach out to customers and resolve issues), and has not been altered (we keep offline copies of our reviews) so this seems like a genuine bug. Any help would be appreciated.
All Replies (8)
5/6/19
Hey Brian,
 
I'll send this to Google and update you when I get a response.  It can take up to a few weeks at times but I'll reply here when I hear back.
 
I'm adding this photo here for my reference.
 
 
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is run by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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5/6/19
Thank you, Joy! It's much appreciated.
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5/15/19
Joy, I am having the same issue. I've deleted the same post three times and it keeps coming back. The business owner is driving me nuts.

How can I submit this to Google if it returns?

Thanks!
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5/19/19
Same thing just has happened to me. One star negative review was deleted by the reviewer himself after he agreed he was in the wrong and unreasonable on 19 March 2019. Strangely it reappeared again two days ago on 17th May 2019. I called the original reviewer who we are on good terms with now and he said he did not re-add it. Why would Google do this when the reviewer himself deleted it. Could be very harmful to our business as mine shows up on both the web listing and maps.
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5/31/19
For some reason all of our new reviews are not being updated on the internet..the same three old reviews continue to stay online. How can we refresh this?
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7/9/19
Hi Joy!

I can confirm that things are now appearing chronologically. Thanks for your help!
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7/11/19
Took so long to respond..and the issue is still not resolved...the posts that are old when you google nomi resort that show up on the right are still there...honestly l give up they should be changibg as new post get added at least monthly
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