The issue of photos not showing up after publishing them has been occurring for some other users. Sorry for the inconvenience. Not sure what is happening but, it seems to be random. Can you confirm that these photos that do not show up conform to the right specifications? I assume so, but please confirm that. Here is a link to the page regarding specifications for Google My Business photos.
Next step is to contact support directly so that they can investigate what is causing this. Here is how to get information to them. You can contact business support via one of these options and ask for help in getting verified:
Support is aware that sometimes this happens and they are working on fixing it. Anyone that has followed the social media escalation has gotten it fixed that I know of. If not fixed by that means please post me back and I will escalate it internally. Please ask for a case number as you get contact from the support group for referance. It will speed things up.
For contacting a help group, you can use Google My Business Page help group on Twitter and Facebook pages to ask your question. The social help team is there to help from Monday - Friday 8a - 5p ET in the United States of America. Please ask for a case number and save it. If it does not get resolved in a reasonable amount of time, please post back to me.
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Also we have one more very big issue. In same location used to be another vetclinic, yet in google bussines maps yet they still appears. Even tho no longer this business operates there.
Owner of that business don't have referrals to connect and remove it's address, so we would like to know what to do that our new business would be showed instead old one.
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The link that Belen posted is a good one also depending on what group you get linked to. Social media links to facebook or twitter can take 24-48 hours to get responses.
The other part of your question I am trying to understand
is VETPERLA - Kauno veterinarijos klinika at Aukštaičių g. 54A, Kaunas 44163, Lithuania.
So now the two locations are seperate locations and both seem to be claimed listings. The person that has the login and password for the old account at 54, Kaunas 44163 would have to make the change. For them to run the listing you would have to transfere the ownership to them or they would have to go through the process of claiming the listing so they can manage it. It takes at least a week or more to do it. If I need to clarify please post back.
Thanks For Asking,
David W Cox
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Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
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Same issue here. I contacted support and was told they refreshed it and to wait 24-48 hours. It's been weeks now and still not showing. They told me to reply to their follow up email if I'm still having issues. I replied twice but they just ignore it I guess and haven't replied back. I also tried the deleting the logo hack/workaround several times but it did not work for me.
According to this thread and various other forums this has been a bug for over a year and they still haven't fixed it. This is absolutely pathetic especially for a company as big as google. As a developer myself it's mind boggling to me that they can't get such a simple thing fixed in over a year and it's pretty disconcerting as an Alphabet investor.
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