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Hello, I administrating in Google business veterinarian clinic. I uploaded new photos but these photos don't appear in public. Here is the link of business Vetperla https://www.google.com/search?q=vetperla&oq=vetperla&aqs=chrome..69i57j69i60l5.3254j0j7&sourceid=chrome&ie=UTF-8
Here is screen shoot of business account: https://snag.gy/dBzFJv.jpg
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Thanks for asking on Google My Business
The issue of photos not showing up after publishing them has been occurring for some other users. Sorry for the inconvenience. Not sure what is happening but, it seems to be random. Can you confirm that these photos that do not show up conform to the right specifications? I assume so, but please confirm that. Here is a link to the page regarding specifications for Google My Business photos.
Next step is to contact support directly so that they can investigate what is causing this. Here is how to get information to them. You can contact business support via one of these options and ask for help in getting verified:
Support is aware that sometimes this happens and they are working on fixing it. Anyone that has followed the social media escalation has gotten it fixed that I know of. If not fixed by that means please post me back and I will escalate it internally. Please ask for a case number as you get contact from the support group for referance. It will speed things up.
- Talk to a specialist
- You can also request a callback from Google My Business get a callback or e-mail response.
For contacting a help group, you can use Google My Business Page help group on Twitter and Facebook pages to ask your question. The social help team is there to help from Monday - Friday 8a - 5p ET in the United States of America. Please ask for a case number and save it. If it does not get resolved in a reasonable amount of time, please post back to me.
Thank you for asking,
David W Cox
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Hey, tired to write message via Facebook around two weeks ago, also week ako directly via google.
But still no response, could you help me?
I add Google bussines dashboard URL: https://business.google.com/u/8/dashboard/l/15176589290977815381?hl=en
Also we have one more very big issue. In same location used to be another vetclinic, yet in google bussines maps yet they still appears. Even tho no longer this business operates there.
Owner of that business don't have referrals to connect and remove it's address, so we would like to know what to do that our new business would be showed instead old one.
Previous business url: https://www.google.com/search?ei=nqrKXIC_GfGPmwXDp6C4BQ&q=Veterinarijos+diagnostikos+ir+gydymo+centras+kaunas&oq=Veterinarijos+diagnostikos+ir+gydymo+centras+kaunas&gs_l=psy-ab.3..0i22i30j38.6380.9892..10128...2.0..0.193.1131.0j9......0....1..gws-wiz.......0i71j0j0i67.EABk6urWVEk
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Hi, i have the same issue that you have so i contact them here: https://support.google.com/business/contact/business_c2c_l?from=cuf_c2c&visit_id=636772871176786948-1563848983&rd=2
They call you in the act, and as well they internally they reset my profile so the photos that was not showing automatically started to appear.
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Hi, Lukas Marciulaitis
The link that Belen posted is a good one also depending on what group you get linked to. Social media links to facebook or twitter can take 24-48 hours to get responses.
The other part of your question I am trying to understand
The first listing you referred to Google Maps URL: https://www.google.com/maps?cid=17437977628403213105 is Veterinarijos diagnostikos ir gydymo centras. The address shows
Aukštaičių g. 54, Kaunas 44163, Lithuania are you saying that is now run by someone else?
The second listing Google Maps URL: https://www.google.com/maps?cid=17871471975969979893
is VETPERLA - Kauno veterinarijos klinika at Aukštaičių g. 54A, Kaunas 44163, Lithuania.
So now the two locations are seperate locations and both seem to be claimed listings. The person that has the login and password for the old account at 54, Kaunas 44163 would have to make the change. For them to run the listing you would have to transfere the ownership to them or they would have to go through the process of claiming the listing so they can manage it. It takes at least a week or more to do it. If I need to clarify please post back.
Thanks For Asking,
David W Cox
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I removed my "logo" picture and all of my other images showed up automatically. Try and see if that works for you.
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Thanks.. it's working 😊
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Hey, so the removal of the logo worked for my business too.
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This is still happening. There is no logo up for the business in question so I couldn't use that fix. Talked to support and it still isn't fixed.
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I was made a manager today for the site Wimberg Landscaping. I am following size requirements for photos but I do not see them on the public side.
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Same issue here. I contacted support and was told they refreshed it and to wait 24-48 hours. It's been weeks now and still not showing. They told me to reply to their follow up email if I'm still having issues. I replied twice but they just ignore it I guess and haven't replied back. I also tried the deleting the logo hack/workaround several times but it did not work for me.
According to this thread and various other forums this has been a bug for over a year and they still haven't fixed it. This is absolutely pathetic especially for a company as big as google. As a developer myself it's mind boggling to me that they can't get such a simple thing fixed in over a year and it's pretty disconcerting as an Alphabet investor.
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