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4/24/19
Google my business page and reviews disappeared 0 Recommended Answers 67 Replies 126 Upvotes
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Last edited 4/24/19
At the beginning of April 2019, we noticed that our google my business page and all 267 of our google reviews disappeared. We have since got our page back up and populating on the map but have unsuccessfully had any of our reviews reinstated. We have reached out to our marketing company, called all Google help lines and submitted tickets to Google regarding this but have got no where. Google reviews is a big part of our advertising to our customers so this is really hurting us. What can we do to get answers as to why this happened and what we can do to get all our reviews back?
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4/24/19
Hey Kara,
 
This appears to be a trending issue. Check out this thread for more info and updates: https://support.google.com/business/thread/4509541
 
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Please note that this forum is run by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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4/24/19
Kara - 

Many of us are in the same boat. You have my sympathies. 

We are being urged to exercise patience as GMB works to associate the 'missing' reviews with the 'reinstated' listings; a hard thing to do when a significant part of your online marketing efforts go to maintaining a high ranking on GMB through providing customer service that gets good reviews.

I suspect this is a function of new Place IDs being assigned to 'reinstated' listings, and the old reviews having legacy tags that bind them to the old Place IDs; while this is conjecture on my part, it makes sense given that our GMB Place ID changed when the suspended listing was 'reinstated.'

I hope this provides some reassurance and transparency, which has been pretty lacking in GMB's handling of this issue from my perspective.

Can anyone shed more light?
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4/24/19
Yes, it is very frustrating. We are very distraught because as you mentioned, this is a big part of our marketing efforts. I cant tell you how many people call us weekly because of our review rating...

The other crazy things is that in the last week, we have gained 5 new reviews but the calculated total review says 3 but you click in and clearly there are 5. As well as all our LSA reviews are gone too...

We are doing everything possible to get to the bottom of this but feel like we are running in place.
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5/7/19
What is the best number to call? First the review disappeared, but It still indicated the correct number of reviews. Then the number of reviews changed. Also, what is odd is that the person who wrote the review could still see it. 
What is the best contact number?
Thanks,
Lisa
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5/7/19
This link should take you to a call request dialog. Good luck!
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5/21/19
anyone have any luck with this?  mine are gone too.
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5/29/19
My biz reviews are gone too! Help needed!
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6/8/19
Same here suddenly went from 22 down to 20 and there were no bad comments or any reason for this to happen
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6/8/19
Me, too
What should I do for my account in Google? 
Please help me
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10/19/19
All the reviews on my verified and active business page CID 15277450764305662834 gone, after I requested to remove another page which was a duplicate. Now I have lost all 65 reviews, and dont know how to get those back. Any help???
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