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Mar 17, 2020

Temporarily closed option

Given the current state of COVID-19 in Europe, many businesses are forced to be temporarily closed. Is it still the case that businesses can only reach out to Google support to mark locations as temporarily closed?

Perhaps there is a need for a new feature to temporarily mark locations as closed? With special opening hours, if one puts it as closed for longer than 7 days, on maps view the opening hours field simply do not appear. That is not what most businesses expect to see when they have marked their daily business hours as closed.

From a user perspective, it would also be really helpful to see from 1 glance if a business is temporarily closed, instead of having to search for opening hours field.

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Stefan.Somborac

Mar 17, 2020

Hi User94,

On March 15, Sundar Pichai, CEO of Google and Alphabet, published a post about Google's COVID-19 response.

To quote: "In the coming days, we’ll make it possible for businesses to easily mark themselves as “temporarily closed” using Google My Business."

I haven't seen it yet but we should, hopefully, see the option soon.

Original Poster User9293 marked this as an answer

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Helmut Geissler

Diamond Product Expert

El sueño de la razon produce monstruos

Mar 17, 2020

as far as I know Google is fully aware the matter and many users (me too) suggested them also to improve soon the possibilities to get a listing marked as "temporarily closed"

Finger crossing they will hopefully have a solution asap

Last edited Mar 17, 2020

Keyserholiday recommended this

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Renee Jacavanco

May 4, 2020

i am located in MA. I finally was able to change my business status, but, only after losing a client. It took several weeks for Google to approve my edits to my business. We are not TEMPORARILY CLOSED, WE ARE OPEN. My employees are working from home and I have kept them employed throughout this whole ordeal.

Diamond Product Expert Helmut Geissler recommended this

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Helmut Geissler

Diamond Product Expert

El sueño de la razon produce monstruos

Apr 2, 2020

Google did this following the government issued "India's national lockdown" for all business not allowed to be open for the public

Platinum Product Expert James Clemens recommended this

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All Replies (116)

Stefan.Somborac

Recommended Answer

Mar 17, 2020

Hi User94,

On March 15, Sundar Pichai, CEO of Google and Alphabet, published a post about Google's COVID-19 response.

To quote: "In the coming days, we’ll make it possible for businesses to easily mark themselves as “temporarily closed” using Google My Business."

I haven't seen it yet but we should, hopefully, see the option soon.

Original Poster User9293 marked this as an answer

Kathleen Colan

May 3, 2020

Hello, we were temporarily closed during Covid and opened back up last Wednesday and our "Open" status has been under review since then. It's imperative for us to appear as open as soon as possible. Please help. Thank you!

Wild Ivy Blow Dry Bar

May 4, 2020

SAME! We have been open since May 1, but our status still says temporarily closed, and we can't see how to change it to open.

James Clemens

Platinum Product Expert

A Passionate Technologist From The 1980's

May 4, 2020

Hi Wild Ivy,

Is your business located in American Fork, UT?

If not, please provide contact info so I can locate your business and assist you.

Kind Regards,

James

Dev Chandra

May 4, 2020

Thanks dear sir for information . But any other person surch . Not show the my number . Why

James Clemens

Platinum Product Expert

A Passionate Technologist From The 1980's

May 4, 2020

Hi Dev,

No idea.

Do you have a verified business profile with Google My Business for your business?

All the Best,

James

Renee Jacavanco

Recommended Answer

May 4, 2020

Diamond Product Expert Helmut Geissler recommended this

Molly Kavanaugh

May 4, 2020

No, we are located in Felton California.

Thank you!

Jeffrey Foster 1966

May 7, 2020

The problem is that my business has been marked "Temporarily Closed" but we are open!! I did not opt for "Temporarily Closed"...and I can't find a way to fix it and no one at google can be reached. I suspect a lawsuit is pending as people lose business because of this.

Bridgette Miller

May 7, 2020

My business has been marked temporarily closed as well. I have yet to find a way to fix it.

Helmut Geissler

Diamond Product Expert

El sueño de la razon produce monstruos

May 8, 2020

@Jeffrey Foster 1966 and @Bridgette Miller

asking both of you:

have you tried to change the status via your tab "info" of your GMB dahboard?

If yes and to no avail please can you asap provide the following:

1. Business Name

2. Business Address

3. Maps URL

5. Website

Once I have that information, I'll do my best to help.

Thanks!

Last edited May 8, 2020

Mark Hachtel

May 8, 2020

My business just appeared as temporarily closed. We did not do this edit. I have gone into settings - info - and on the right side clicked open store. It is remaining under review. First, please fix this ASAP, I cannpot afford for customers to think we are not open. Second, how is it possible for an outside entity to mark my business temporarily closed? Is there a way to block this from happening again? Time are tough enough without this type of shenanigan and then a delayed period to correct it. PLEASE HELP!!!

MY BUSINESS IS CASA PAWN 3939 N 1ST AVE TUCSON AZ 85719 520-344-7296. I have been open throughout this entire ordeal and cannot afford to be shown as closed now. PLEASE HELP!!!

Last edited May 8, 2020

Jeffrey Foster 1966

May 9, 2020

There is no option on my tab to "open" the business