Mar 14, 2025
Reviews are not showing on GBP
This is my business named Uncle Event. This is the business I have listed on GMB profile. Now I am doing my business and serving my customers in my location. And my customers are putting reviews on my GBP profile, but they are not showing on the profile. When I ask my clients, have they published a review on the profile? They said, yes, we have published the review. But when I checked, the review didn't show on my profile. I don't know what is the reason behind it. I have contacted twice Google support, but I didn't get any response from the support.
Don't know what to do. Because my reviews are genuine. I have provided the screenshots of the review. Because there are 4 to 5 reviews that are gone away like that. I don't know what to do. I am very disappointed with the review system of the Google business profile.
Lastly, do I have to contact every time when Google reviews are not showing
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Last edited Mar 14, 2025
Mar 14, 2025
Google uses a combination of machine
learning and human moderators to moderate reviews on Google Maps.
Google Have created strict content policies to make sure reviews are based on
real-world experiences and to keep irrelevant and offensive comments off of
Google Business Profiles.
As soon as someone posts a review, google
send it to their moderation system to make sure the review doesn’t violate any
of their policies.
If google systems detect no policy
violations, then the review can post within a matter of seconds. Their systems
continue to analyze the contributed content and watch for questionable
patterns. These patterns can be anything from a group of people leaving reviews
on the same cluster of Business Profiles to a business or place receiving an
unusually high number of 1 or 5-star reviews over a short period of time. The
policy-violating content is either removed by their automated models or flagged
for further review by trained operators and analysts who conduct content
evaluations that might be difficult for algorithms to perform alone, because of
that it may takes time to re-publish the content
To learn more about Removed & rejected
content for policy violations, you can visit help center:
Prohibited & restricted content:
If you feel your missing reviews
comply with the guidelines, you can Contact
Support and they may be able to publish some of them.
Original Poster Gagan_Deep marked this as an answer
All Replies
Google uses a combination of machine
learning and human moderators to moderate reviews on Google Maps.
Google Have created strict content policies to make sure reviews are based on
real-world experiences and to keep irrelevant and offensive comments off of
Google Business Profiles.
As soon as someone posts a review, google
send it to their moderation system to make sure the review doesn’t violate any
of their policies.
If google systems detect no policy
violations, then the review can post within a matter of seconds. Their systems
continue to analyze the contributed content and watch for questionable
patterns. These patterns can be anything from a group of people leaving reviews
on the same cluster of Business Profiles to a business or place receiving an
unusually high number of 1 or 5-star reviews over a short period of time. The
policy-violating content is either removed by their automated models or flagged
for further review by trained operators and analysts who conduct content
evaluations that might be difficult for algorithms to perform alone, because of
that it may takes time to re-publish the content
To learn more about Removed & rejected
content for policy violations, you can visit help center:
Prohibited & restricted content:
If you feel your missing reviews
comply with the guidelines, you can Contact
Support and they may be able to publish some of them.
Original Poster Gagan_Deep marked this as an answer
Mar 14, 2025