Business Verification

Question

👋We submitted our business to google listing about 2 weeks prior, we never received a copy email from Google about the submission which seemed odd. After 2 weeks of nothing we checked on the business and it said it was suspended. Reading the guides it says we need to upload business verification, during the process you're suppose to "upload files 1hour or forever hold hold your peace😂?" the link never appeared as shown in the video, either a browser issue or another Google issue. I searched all over for 60minutes for this 😒 link after it glitched out and didn't get access to it and you also guessed it, no email about the re-submission for appeal. So now it's pending re-review with no files😂? I can't seem to contact Google support any where likely because I don't subscribe to workspace but what gives, why kick out a mysterious "upload files" link and then not give user an option to go back and re-add it. 😤! I have all the necessary files needed to verify our business but can't seem to get past, emails or support here? Can any one assist us? Thank you!