Le Crêpe Café
Original Poster
Feb 7, 2025

My business 6 reviews is disappear suddenly today 2/6/2025

I would like to know how is this possible.My total reviews was 453 now 447.
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Joey Han
Feb 7, 2025
I have 22 genuine reviews disappeared today as well, and it happened to quite a few busness around me too
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Ekant Puri
Platinum Product Expert
20,000+ Profiles Reinstated > Also Expert in Search, AdSense, AdMob & YouTube
Feb 8, 2025
Hey 
 
Everyone Please Share Listing CASE ID or URL of Listing and how many Reviews dropped ?

I will try to take it to Google Team

EKANT PURI - Google Product Expert
My Website Ekant Puri, ALL DIGI SEO Find me on LinkedIn
 
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Annie Schoedel
Feb 7, 2025
None of mine were spam that i know of and I had 15 removed. I'm so confused, how is that allowed?
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Ekant Puri
Platinum Product Expert
20,000+ Profiles Reinstated > Also Expert in Search, AdSense, AdMob & YouTube
Feb 9, 2025
Hey Everyone,

It seems all your reviews are present the only problem is Total number showing wrong ? Can you please confirm ?

EKANT PURI - Google Product Expert
My Website Ekant Puri, ALL DIGI SEO Find me on LinkedIn
 
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Ekant Puri
Platinum Product Expert
20,000+ Profiles Reinstated > Also Expert in Search, AdSense, AdMob & YouTube
Feb 10, 2025
Hey

Google Team has confirmed that its a Known Issue and they are working to fix this issue.


EKANT PURI - Google Product Expert
My Website Ekant Puri, ALL DIGI SEO Find me on LinkedIn
 
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Ekant Puri
Platinum Product Expert
20,000+ Profiles Reinstated > Also Expert in Search, AdSense, AdMob & YouTube
Feb 13, 2025
Hey

Bug is fixed and Reviews count should be correct.

If still there is a issue then check this: https://support.google.com/business/answer/10313341?hl=en

EKANT PURI - Google Product Expert
My Website Ekant Puri, ALL DIGI SEO Find me on LinkedIn
 
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All Replies (130)
Saanty
Silver Product Expert
Experience is the best teacher!
Feb 7, 2025
Hello Le Crepe Cafe,
 
Welcome to Google Help Community. Thanks for posting your query here.
 
Since the reviews posted by your customers are not visible to you through your business profile login that means your customer's reviews are hidden. 
 
This happens when there is a violation of the Map Policies and/or non-compliances to the Prohibited Contents.
 
There could be other reasons as well when Google can hide the reviews like:
 
• Sometimes the attached non complying media files also cause this.
• Reviews are reported by other users. 
• The content of the review is offensive or off-topic.
• The account that left the review has any history of suspicious behaviour.
• Sometimes the place itself causes this in case of uncharacteristic activity like numerous reviews in a very short span of time or it has recently started recognizing in a big bang.
 
To further understand missing and delayed reviews, please refer here:
 
Please contact support to report missing reviews using the below link:
 
Regards,
User 6665159903853061369
Feb 11, 2025
I lost another 19 overnight. Mine have now decreased from 892 to 815, I haven't counted them all manually to check if they are there but Google have responded quickly to my ticket to say they are working on fixing the (known) issue. I wish they would hurry up as all my marketing material states I have over 850 five star reviews & now it looks like i'm lying!
Mai Thanh 8539
Feb 11, 2025
Looks like everyone lost so many reviews in few days, It happened with my restaurant Xoai Du Bistro & Cafe in Hanoi, we lost more thang 50 golden reviews in 3 days, and I check again today, it lost 10 more reviews just within 24 hours! What's wrong here? It's such a miserable issue!
11938280172602780220
Feb 11, 2025
I have 14 genuine reviews disappeared today 11 February 2025 from 405 become 391
Last edited Feb 11, 2025
User 10887683790257229013
Feb 11, 2025
This is no longer an issue of just the review count being off. Actual reviews have now been removed!!! We were at 332 at the beginning of the week and now we're down to 297!! We just counted them. Almost 40 reviews removed... We worked so hard to please our customers - really going above and beyond to get positive feedback. Please give us back these reviews, they mean so much to us as a small family business!

Case ID is 2-0598000038181
Business Profile ID is 6860482009245701925
Last edited Feb 11, 2025
User 13283065273119848800
Feb 11, 2025
I am noticing exactly the same across muliple client profiles i manage.
User 18037668817514391734
Feb 11, 2025
This has happened to me. I do not know if the reviews have disappeared or just the count has changed. I have two brands.
Brand A has dropped from 150 reviews to 136.
Brand B had 40 reviews, has just had 2 new reviews, but still shows 40.
I hope Google understands how important this is for small businesses, and that everything is smoothed out. Correct review count, and any missing reviews reinstated.
User 15373427880429475817
Feb 11, 2025
I have suddenly had about 24 reviews disappear and everyday now more and more disappear. This is damaging my prospects of getting more customers
Michael Piri 3123
Feb 11, 2025
I have lost about 150 reviews in the past few days.  All legitimate taken from my actual clients as they come and go form my office over the past 3 years.  This is horrible.
Michael Piri 3123
Feb 11, 2025
I have lost about 150 reviews in the past few days.  All legitimate taken from my actual clients as they come and go form my office over the past 3 years.  This is horrible.
Eng.soliman
Feb 11, 2025
My reviews not comming
H 7395
Feb 11, 2025
Went from 253 to 238.  None have reappeared. 
User 13101694948957737588
Feb 11, 2025
Over 20 of our reviews disappeared! 
Fukuoka Hitokuni
Feb 11, 2025
My legitimate reviews dropped down from 48 to 42 and now 39. It’s an awful issue as a small business. Reviews are a huge factor for people to come! Seems Google is working to fix this issue. Really hope it’ll be back soonest!
User 16727242671288703925
Feb 11, 2025
my reviews missing( more than 30) everyday is dropping the number , all the reviews are real , we need a solution asap. 

my case id 9-1843000037517

my business profile id 8559072780886463510


honestly we are trying so hard to build our pages on google, and pay a lot of money for leads, and honestly its awful because its affecting every single business, and honestly the support is getting worst and worst everyday. 
Trio Azana Style Hotel Kebumen
Feb 12, 2025
We would like to report a significant decrease in the number of reviews for Trio Azana Style Hotel Kebumen on Google Business, from 2,520 to 1,987. This change was recorded under the business account with User ID 1585432222319499249. 
User 5828923062328665173
Feb 12, 2025
Please help with our Google reviews, which initially were 2,174 but have decreased to 1,887. Kindly restore our reviews to their original count.
azana semarang
Feb 13, 2025
i have 64 genuine reviews disappeared today 13 February 2025 from 2023 become 1975
Ekant Puri
Platinum Product Expert
20,000+ Profiles Reinstated > Also Expert in Search, AdSense, AdMob & YouTube
Recommended Answer
Feb 13, 2025
Hey

Bug is fixed and Reviews count should be correct.

If still there is a issue then check this: https://support.google.com/business/answer/10313341?hl=en

EKANT PURI - Google Product Expert
My Website Ekant Puri, ALL DIGI SEO Find me on LinkedIn
 
Thanks
Platinum Product Expert Ekant Puri recommended this
cole wicks
Feb 14, 2025
Thank you so much for replying, they are back now :)

Kind regards, Cole 
www.asbestology.com.au 
zhinous Javan
Feb 19, 2025
Hello there! I am still missing reviews!! Please advise
Ans s
Feb 13, 2025
Reviews are back on my business
User 18203834608536900959
Feb 14, 2025
We would like to report a significant decrease in the number of reviews for Front One Inn Muntilan on Google Business, from 1.133 to 259. This change was recorded under the business account with User ID 13554000910817505335
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