Feb 3, 2025

GBP Managed by Unknown Account

We have an unverified GBP in San Bernardino that is at an old address. The GBP was suspended in July 2024 and we have been unable to reverify it as our office also closed in the Summer 2024 and we have not been able to open a new one in the city. This team's office recently reopened in Riverside and we were hoping to move the suspended San Bernardino GBP there, verify, and reopen the profile. The entire time it was suspended in San Bernardino it was a soft suspension and the profile was still up. 

In January of 2025, a different account we do not manage or control claiming to be the firm claimed access to the GBP and added a photo listing it as for sale. Originally, it looked like a Google user added the photo to the GBP, but now it shows it was added by an Owner and when we try to claim the GBP through a different account we get a hint that an unknown email is the owner and will have to accept our request. 

Here is the contributor's account

Can someone please help us gain access to this profile? I have requested ownership access to the owner email but do not expect it to be accepted.
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Recommended Answer
Feb 20, 2025
Thank you for the details. I've sent this over to Google.
Diamond Product Expert Amy Toman recommended this
Helpful?
All Replies
Feb 3, 2025
That is odd. I'll ask Google to take a look
Recommended Answer
Feb 20, 2025
Thank you for the details. I've sent this over to Google.
Diamond Product Expert Amy Toman recommended this
2 days ago
According to Google, the issue is a bit unclear; the email address is associated with two listings under the same business name but with two different addresses. One listing is verified, and the other is suspended.

Additionally, they found a listing for Valero Law Group on Maps which is verified and associated with a different email address. On February 3rd, the original email address requested ownership of this listing.

To help us understand the issue, please provide a document with a clear explanation, including the specific BB ID you need help with.
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