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Dealing with fake reviews... Again 1 Recommended Answer 0 Relevant Answers 7 Replies 5 Upvotes
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Hey! So, a couple months ago a user by the name of "Tim Capper" helped me with some fake reviews. A user was going on accounts and spamming us to reduce our rating. Google managed to remove the reviews thanks to his help, though he since came back and posted additional fake reviews. 


This fake review was done a few days after the others were removed, the last of its kind. I reported the review to google, but they have yet to respond (7 days in waiting). If you're around here Tim, are there any steps I can take/can you forward this last review for me? Thank you!

Anyone else with suggestions are welcome too.

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I am asked Tim to weigh in since he is familiar with your case.
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All right, let me know how it comes back! 

Regards,
- Jean
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I also have had this problem. I have 2 bad reviews now that were done by rival companies. One of the reviews had been posted in the name of susan valentine and then a week later changed their profile to raj upnor. I reported this to google and they agreed it looked suspicious, and they agreed to remove it but this has never been done.
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A disgruntled friends of our previous keep spamming our GMB listing was wondering what steps to be done
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Hi Jean

They wont be removing the reviews in this instance.
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This is not a client though. Never has been. How can they be describing a service received --- if they never ever received the service???

We only 25-33 clients a year and have only been in business for a few years. We've never had a client named Lucy.
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