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GMB Video won't upload even though it's within requirements 2 Recommended Answers 70 Replies 85 Upvotes
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Trying to upload video to the GMB profile and it keeps giving me the "Maximum file size exceeded" error. The video's specs are:
  • Duration: 0:29
  • File size: 91.8 MB
  • Resolution: 1080p 

All those specs are within the stated GMB video guidelines. Please help!
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I'm having a similar issue on two accounts - I upload videos I've made for customers and they never show as being fully uploaded - the loading circle just keeps spinning and spinning but goes no further. The video just shows as a grey box with a spinning google loading icon. There's no way I can delete the video, no way I can refresh it to try again - nothing I can do. 

From what I have read, there have been problems with the video uploader since the beginning and it's very hit and miss. Luckily it worked for my own business but hasn't worked for any other business on my locations list.

And, sadly from what I've read, Google have never bothered to sort it out or even have the decency to reply to people after initial contact.. It's such a simple thing to sort out for a company as massive as Google which makes it even more frustrating - and actually, pretty unacceptable in terms of service.
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Please include the following with your question: 
1. Full business name 
2. Current business address 
 
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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The business name is Lakeshore Lodge and the address is 28138 FR 1267, Shell Knob, MO 65747 (although we don't have the address listed on our profile).
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Katie,

Can you also provide a screenshot showing the issue?
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Here's a screenshot of the error it's giving me. And a screenshot of the video specs.
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Thanks for providing that.  I've escalated this to Google and will let you know when I hear back.
 
For my reference: 7-6678000029426
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Im having similar issue as well.
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I'm also having this same issue. I have made certain that all requirements have been met. However, I'm getting the same error message.
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We've been having the same issue for over a week - grey box and endless spinning icon when trying to upload small 1MB videos. I closed Chrome 10hrs ago, just logged back in to My Business and it's still processing/spinning!! :-/
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I'm also having the same issue. It won't load but I can't delete it either. What are we supposed to do please?
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It's now a wide spread issue - I got three endless spinners.
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For everyone posting, can you please post the link to the listing you're adding the photos to so that Google can investigate?
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it does not give us an "error link". It just reads "Maximum file size exceeded".
I've tried to upload multiple times over multiple days. No luck.
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Same issue at our company.
I have no way to fix this.
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Having the same issue as well, the one with endless spinners looking like this:


Link to Google My Business listing:
https://business.google.com/photos/l/12652323559583966024
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Our company is having the same issue.  If a resolution is available, please let me know.  Below is the link to the listing. 

Thank you.
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Also having the same problem with 2x videos. Please assist and advise urgently ?

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I've sent this to Google and followed up.  It sounds like one that is going to take a while to get an answer on.  They are currently prioritizing COVID-19 related issues so everything else is getting put on the back burner.
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Same problem here.  Video has been spinning for 24 hours now.
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Same issue here and just can't seem to find anyone who can give me an answer to the problem!😢😡
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My video finally popped up after about a week of uploading it, but the quality is very bad.   I'll have to delete it as I work in video production and the quality is too low to show clients.
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Same issue with our Firm's videos too. Once's been spinning for more than a month and a new attempt today garnered the same results:


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hi , I'm having the same problems,  can you please give me a solution what I can do in this ??
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The same problem as Katie, it looks bad for us that are trying to represent our clients on Google!  Katie expressed her issue in February and here it is April 30th and still an issue.  One of them has been spinning since yesterday.  Refreshing does nothing, closing and re-accessing the page does nothing.
Feathers Will Fly Mobile Hair Salon 
1801 Blossom Rochester, NY 14625
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Please include the following with your question: 
1. Full business name: Peekaduo
2. Current business address: 11, USJ 20/5, UEP Subang Jaya, 47630 Subang Jaya, Selangor

GMB video kept on spinning after upload and unable to delete it. Same issue like the rest.
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Also experiencing both issues.
• New video uploads result in a gray box with a spinning wheel. Can not delete.
• Previous successful video uploads do not appear in GMB listing – although they previously did.
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 Videos aren’t working currently. Google is fully aware and investigating this. There is no eta on status update on this.
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Thanks for replying - they randomly loaded, so for the moment, my account is okay
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I am having the same issue with trying to upload a video - keeps spinnning
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Same … upload .... spinning…. Any Google love? - Thanks
Old Bull Lee - 1021 North Sepulveda Boulevard      Manhattan Beach, California 90266
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We are having the same issue we've tried uploading 3 videos to our Google Business Page but the wheel of death just keeps on spinning
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We are experiencing this issue. I think it also causes no show for other photos.
Can we somehow stop loading the videos?
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Videos are currently not working as part of Google's limited functionality due to COVID-19.
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Thanks for providing info on the video uploader issue. I'm having the same problem now for 2 videos. 

Joy Hawkins, thanks so much for your insight. Any idea when we can expect the issue to be rectified? 

Many thanks in advance,
Chupa @ continuum
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Google turned on the video functionality last week so this should be working now.  If it's not, I need the details (name, address) of your listing to send to Google.
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Hi Joy, 

Many thanks for your reply and letting me know the issue has been fixed. I gave it a couple of days, logged in/out, refreshed and unfortunately still have spinning circle without videos uploading. I appreciate your offer to help - company name is continuum Buying Agency located at 687, Phase V, Udyog Vihar, Sector 19, Gurugram, Haryana 122002, India. 

Thank you for your support! Looking forward to a swift resolution on the same. 

Kindly,
Chupa
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Hey Chupa,

I checked in with Google and they're still working on this issue.  I'll let you know when I have an update to share.
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Thanks so much Joy! Hope it's resolved soon. 
Take care.
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Just tried it and yes its working, but the quality is pretty bad.  Gonna have to delete the video and wait for the video quality issue to get fixed.
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Yep, me too, same issue unfortunately


But 24 hours later (and I don't know if posting the link here helped), but now it works :)
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I am unable to upload any videos as I get the maximum file size exceeded error message even for videos of a few seconds. Business name: Exclusive Cruises. Address: Via Marina di Conca, 84010 Conca dei Marini SA, Italy. Thanks for the help!
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Hey Guys,
 
This is an open issue which means Google is aware of it but it hasn't fixed it yet.  I'm afraid due to everything that is going on in the world right now, it's not going to be a priority so it will likely be a bit longer before it's fixed.
 
 
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Same issue here. The company name is The Uptown Meat Club. Hopefully they will solve the problem soon coz it's very annoying
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Same issue.
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Same issue. Amor Animal + Small Change 4 Big Change in Santa Catarina Barahona, Guatemala.
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I am having the same problem with our business.

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I'm having the same issue. 25 second video, 87mb
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Im also having the same issue. File Size and time within the guidelines. It says maximum file size exceeded - but its not.    https://business.google.com/photos/l/17922124455075825523?hl=en

Mayfair Funeral Directors Perth
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I also am having trouble 2 videos not working and new one added today not loading
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I am also currently having the same issue for my customer (Bomaderry Super Cellars). My customers are eager to use Google My Business to share information as it the first point of contact for new customers for them.

I would've thought that this would be a priority for Google as customers are looking for information from a business to help influence their sales. Unfortunately, this will be costing my customers money if they can not make a great first impression on a search result.

Please fix this as soon as possible Google. More businesses will be using this service, the sooner it's fixed the better :)
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Greetings Joy,
I understand that the video upload process is experiencing a glitch. Per you request, in hopes that my video will receive a correction:
1. Full business name: Easy Health Choices, LLC
2. Current business address: 403 W. Grand Pkwy S Ste F #161, Katy, Texas 77493
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I asked Google about this issue recently and there is no update yet.
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Was anyone able to resolve this issue? I was perfectly able to upload video before but failed this time and worse is the "upload circle" is constantly spinning there is no way of removing the "not uploaded" video either. It is a video upload in the limbo without any progress or a way to get rid of. 

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I'm having the same issue uploading videos that are within guidelines. Google please fix it as we're relied on you to fix this relatively easy task please, thank you.
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Two of videos finally uploaded and then I open gmb and they start uploading again and now have one that says publishing for hours!
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Same problem with uploading video  here
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Same issue. My content has been stuck on “publishing” for weeks now.
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Hi, was there ever a resolution to this issue? I am also seeing the same "maximum file size reached" red error. My business is The Singing Oracle. Thanks!
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Hey Katrina,
 
No, there hasn't been a resolution.  I haven't heard an update on this issue in a while.  I think other things keep getting prioritized.  I'll ask Google for an update but I honestly don't know when they're going to fix this.
 
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Hi, this has been spinning like this since July. 
How can I get them deleted?

My link
https://g.page/lannaministore?gm
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Sar hamen Google create karna hai ads
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