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GMB Video won't upload even though it's within requirements
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Trying to upload video to the GMB profile and it keeps giving me the "Maximum file size exceeded" error. The video's specs are:
  • Duration: 0:29
  • File size: 91.8 MB
  • Resolution: 1080p 

All those specs are within the stated GMB video guidelines. Please help!
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I'm having a similar issue on two accounts - I upload videos I've made for customers and they never show as being fully uploaded - the loading circle just keeps spinning and spinning but goes no further. The video just shows as a grey box with a spinning google loading icon. There's no way I can delete the video, no way I can refresh it to try again - nothing I can do. 

From what I have read, there have been problems with the video uploader since the beginning and it's very hit and miss. Luckily it worked for my own business but hasn't worked for any other business on my locations list.

And, sadly from what I've read, Google have never bothered to sort it out or even have the decency to reply to people after initial contact.. It's such a simple thing to sort out for a company as massive as Google which makes it even more frustrating - and actually, pretty unacceptable in terms of service.
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Please include the following with your question: 
1. Full business name 
2. Current business address 
 
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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The business name is Lakeshore Lodge and the address is 28138 FR 1267, Shell Knob, MO 65747 (although we don't have the address listed on our profile).
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Katie,

Can you also provide a screenshot showing the issue?
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Here's a screenshot of the error it's giving me. And a screenshot of the video specs.
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Thanks for providing that.  I've escalated this to Google and will let you know when I hear back.
 
For my reference: 7-6678000029426
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Im having similar issue as well.
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I'm also having this same issue. I have made certain that all requirements have been met. However, I'm getting the same error message.
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We've been having the same issue for over a week - grey box and endless spinning icon when trying to upload small 1MB videos. I closed Chrome 10hrs ago, just logged back in to My Business and it's still processing/spinning!! :-/
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I'm also having the same issue. It won't load but I can't delete it either. What are we supposed to do please?
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It's now a wide spread issue - I got three endless spinners.
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For everyone posting, can you please post the link to the listing you're adding the photos to so that Google can investigate?
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it does not give us an "error link". It just reads "Maximum file size exceeded".
I've tried to upload multiple times over multiple days. No luck.
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Same issue at our company.
I have no way to fix this.
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Having the same issue as well, the one with endless spinners looking like this:


Link to Google My Business listing:
https://business.google.com/photos/l/12652323559583966024
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Our company is having the same issue.  If a resolution is available, please let me know.  Below is the link to the listing. 

Thank you.
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Also having the same problem with 2x videos. Please assist and advise urgently ?

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I've sent this to Google and followed up.  It sounds like one that is going to take a while to get an answer on.  They are currently prioritizing COVID-19 related issues so everything else is getting put on the back burner.
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Same problem here.  Video has been spinning for 24 hours now.
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Same issue here and just can't seem to find anyone who can give me an answer to the problem!😢😡
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Sar hamen Google create karna hai ads
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