I finally got an update from Google on this. There has been a change in the video guidelines. The file size for video uploads has been revised to 75 MB and has been updated here.
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Currently, no videos are showing on GMB listings - even ones that were uploaded prior to COVID-19. Google is aware of the issue but I don't know when it will be fixed.
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I'm having a similar issue on two accounts - I upload videos I've made for customers and they never show as being fully uploaded - the loading circle just keeps spinning and spinning but goes no further. The video just shows as a grey box with a spinning google loading icon. There's no way I can delete the video, no way I can refresh it to try again - nothing I can do.
From what I have read, there have been problems with the video uploader since the beginning and it's very hit and miss. Luckily it worked for my own business but hasn't worked for any other business on my locations list.
And, sadly from what I've read, Google have never bothered to sort it out or even have the decency to reply to people after initial contact.. It's such a simple thing to sort out for a company as massive as Google which makes it even more frustrating - and actually, pretty unacceptable in terms of service.
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The business name is Lakeshore Lodge and the address is 28138 FR 1267, Shell Knob, MO 65747 (although we don't have the address listed on our profile).
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Our automated system analyzes replies to choose the one that's most likely to answer the question. If it seems to be helpful, we may eventually mark it as a Recommended Answer.
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