Apr 8, 2024

Google Maps Pin Tampering Affecting Verified Business Locations

We've encountered a significant issue where an unknown party is manipulating Google Maps pins, targeting our business, Lift Kings Garage Doors, and others in our vicinity. Despite having a verified profile on Google Maps, we were not notified nor asked to authorize any changes to our map pin location. This unauthorized action has led to our business pin being inaccurately placed in the middle of a lake, which is absurd and misleading.

We attempted to correct our location by moving the pin back to its rightful place, which prompted us to re-verify our business. We completed this step, yet three days have passed, and the change is still marked as "pending edits." This situation is highly alarming as it not only affects our business's visibility but also misleads our customers.

It's perplexing and concerning that such a significant change could be made without the explicit consent of the business owner. This oversight raises questions about the robustness of Google's verification and approval processes for location changes.

We have reached out to Google Support, submitting a detailed ticket regarding this issue. Unfortunately, the response received was generic, indicating a lack of understanding of our predicament. We are hopeful that by raising awareness through this post, we might expedite a resolution and draw Google's attention to the flaws in their current system that allow such disruptive activities to take place.





Google Maps, business verification, unauthorized location change, map pin manipulation, business visibility, Google support issue, location verification, competitor sabotage.
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Hey DJ

Thanks for the post. This is a known issue - competitors sometimes maliciously suggest edits to move pins to affect visibility. I checked "Lift Kings Garage Doors" and it appears the pin is in the correct location. Has this issue been resolved?

Thank you
 
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Sam Knight
 
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Please note: This forum is monitored by Product Experts who volunteer to answer questions, not Google staffers. Product Experts provide answers based on their experience and interpretation of the guidelines.

Original Poster DJ Prince 2389 marked this as an answer
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Recommended Answer
Apr 9, 2024
Hey DJ

Thanks for the post. This is a known issue - competitors sometimes maliciously suggest edits to move pins to affect visibility. I checked "Lift Kings Garage Doors" and it appears the pin is in the correct location. Has this issue been resolved?

Thank you
 
-----------------------------------
 
Sam Knight
 
Please click "yes" below if my answer was helpful :) This helps others find the answer to similar questions.
 
Please note: This forum is monitored by Product Experts who volunteer to answer questions, not Google staffers. Product Experts provide answers based on their experience and interpretation of the guidelines.

Original Poster DJ Prince 2389 marked this as an answer
Apr 10, 2024
Our pin is updated but now we are unverified. This will be our second verification in under a week. Not sure why our verification would reset?
Last edited Apr 10, 2024
Apr 10, 2024
Unfortunately this category is considered a durress category, which means there is a high degree of spam activity. Re-verification can be triggered more easily as a result. The pin moving may have automatically triggered it. 
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