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Fake Reviews from Non Customers 2 Recommended Answers 248 Replies 3264 Upvotes
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Name   : Manjus Cooking & Baking Classes, Bangalore, India

Map ID : https://maps.google.com/?cid=16550784034221359546

URL.   : http://www.manjuscookingclass.com/

Recently there is spate of fake 1 star reviews / rating from people who has not attended my classes there are 4 of them one month back. Looks like our competitors has hired people to leave 1 star reviews. People attend classes after contacting me and booking the class, so we know who has attended the classes.

 I have reported the issue to google by clicking on the flag and submitting report, waited for 1 month, but no response so far.

Please help me remove these fake reviews and ratings.
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Hi Manju M

Sorry to hear that, I would suggest first to engage with the review and politely advise you never had them as clients and if they want to discuss further to contact you directly.

You have done the first step that is flagged it.

then, Contact Support through your GMB account.
You will need enough data to prove these are fake reviews. Collect all information possible about the reviewers by going to their profiles:
If they are new accounts
If there is no profile photo
If they haven't made any legitimate reviews before (You can see it in their profile)
If all these reviews came overnight

 
Hope it helps
Professor M
 
 
Disclosure: I am not a Google's employee, I am just in this forum to help as much as I can :)advising on best practices and interpreting Google's policies based on my and others experiences
If my response was helpful, please mark 'Recommend' near the bottom right of my response.
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I will try contacting GBM support. Today there is another fake review from non-customer, this time with 4 stars.

Fake review issue on google is becoming huge, it is time google do something to fix this issue. 

Google can take simple steps like disable review / rating for new accounts for a period of time or accounts with low activity. Most of the fake reviews / ratings are posted not from primary accounts that people use often but from secondary accounts created for this type of nefarious activity.  If a person has multiple google accounts enable review / rating capability only on the primary account. 

Google can easily detect inactive /  low activity accounts and disable features like review / rating capability that can be easily misused this will substantially fix the fake review / rating and similar issues. There are simple solutions for complex problems.
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I have contacted GMB support and reported all fake reviews / ratings, let us see if GMB support team will help in removing fake reviews / ratings.
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I have created a new post with my 7 fake reviews.  Thank you so much for help with this.

Brian

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