Dec 13, 2023
Google Business Agency Dashboard No Longer Receiving Google Access Invites
Over the last 3-5 days GBP invites are no longer being received to my agency account. I tested it in another seperare account and it's the same thing. If you invite to an email address it works fine but the agency dashboard can only receive invites to the agency ID number.
Our request for access is also not being received. Seems group ID invites and group ID requests stopped working, please help.
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Last edited Dec 13, 2023
All Replies (8)
"Rules & experiences with "Agency / Organisation accounts" - Google My Business Community https://support.google.com/business/thread/108706786/rules-experiences-with-agency-organisation-accounts " this is working as intended - see 3# and below.
I just sent from one of my "private" GBP accounts an invite (specifiying the Group ID of one of my own Agency as it is "5539908572" as a manager) and I also got in the agency/organization account the info telling me "no pending invites"
However if taking a direct look to the group of the Organization the profile in question (represented by the ID 5539908572 ) has moved already in the right Organization group.
That means for me the process of transferring a private profile into an agency/organization group seems still working - BUT without the need to accept any invite.
Hope this helps.
Last edited Dec 14, 2023
Dec 14, 2023
I tested it in my personal gmail account where i have a group folder in it. I sent invites from listngs I have owner-level access on to that group ID and same thing, nothing is coming thru.
THis isn't just happening to our accounts, another user with no affilliation to me or my company is having the same issue.
in my todays experiment I sent from a private GBP account an invite specifying any of the Group IDs of my own Agency/Organization account.
As you said: there we didn't receive any invite at all.
However opening in the Ageny/Organization account the relevant group the original profile got now listed in the role as specified while sending the invite.
Dec 14, 2023
Dec 14, 2023
Account search in my Agency login:
Last edited Dec 14, 2023
Dec 16, 2023
Dec 16, 2023
Having the same issue Not Receiving Go Business Profile (GBP) Invitations (YouTube video screenshare.)
We PEs can't say more for the moment
Last edited Dec 16, 2023
Dec 17, 2023
Dec 19, 2023
When and under what case ID number did support try to explain you it would be "EMails providers fault"?
Dec 19, 2023
He kept telling me that my email was an organization email (somehow that was causing the problem) and my provider/domain registrar could help with permissions. No amount of explanation would move him off that, so I gave up.
I use Leadsie to get access to client assets, and have been working with them for at least a week on this, so it's good to see I'm not crazy :)
I asked for the case ID only in order to use it to help Google to "educate" this support guy.
Now and without your case ID we all need to wait that Google will fix the agency-inviting bug asap.