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Photos uploaded to my GMB are showing up in my Google Posts distracting from the content 1 Recommended Answer 17 Replies 38 Upvotes
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Phots that I've uploaded to GMB also show up in my google posts... this distracts from the post content that I've actually created and makes the posts seem unprofessional. Also, I've noticed many of the phots Ive uploaded to GMB do not show up for customers to view... when logged into my GMB they show in my photos to manage but when you search my business and view photos they are not there... I've checked "latest Photos" "owner" and nothing. Any help with this would be greatly appreciated.
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regarding  such photos  being listed in your tab "Photos"  of your dashboard but not publicly listed  please  contact  Business Support.
They  should  be  able  to fix this  issue.

Regarding posts  showing photos  you  did  not  put  your self  into the post : this  shouldn't happen.

Do  you  see  in the  tab "Post"  any  plain  text  posts  and such post  get  shown to the public  with photos???

Or  did I misunderstand this  part of your  issue.
Feel free  then to elaborate  it  more  (linking such post coming  with photos  despite  of  not  having  attache  photos  to the  post.

EDITED:
Supplement  Chris:

Just read  a long sermon  of an  other  user and this user also spoke  about unwanted  photos  getting  published  with posts (not  providing   yet any  proof an evidence about this matter)

Therefore I consider it worth and important to get  your matter  escalated  to Google  and  I'm offering  to do  this  as soon I have better and concrete  facts  of any of your posts  created  by you  without photos  but  visible  for the public  WITH  any previously uploaded  photos which are not related  to the  post in question.

Thanks in advance  for according facts
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Thanks for your reply... as for the posts new photos that have been uploaded to the GMB have unwantedly created new posts specific for the photos which is weird. See link below...  there are random business photos mixed in with the actual posts that have been created for my business. I have noticed that these sometimes disappear but have taken screenshots to show it's happening if necessary. Appreciate your help with this. 

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Hello  Chris Fletcher
thanks  so much  for  the link "GMB Web


it shows  me here at the left side all  the photos as  actually  visible  to the public
first question
Are  this  all photos  uploaded  by you to (and visible  for  you in)  your tab "Photos"  of your  GMB dashboard for  listing  in question  - as it is  https://www.google.com/maps?cid=1706434567705294209  
or  do you  have any  additional photos  uploaded and visible  for you under  the  tab "Photos"  of your  GMB dashboard HOWEVER  NOT  VISIBLE    here at the left side?

Second  question: 
I  see  few of your  recent  posts of the Month  December and link them  here in the order of their  publishing  date:

All  post  come with  photos and come  with text  as well and  at least  the  text  seems  for  me created  by  you.
Which posts  of them  are visible  in the tab "Posts"  of your  GMB dashboard without  photos  specified/attached  to the  posted  text   the  listing 
Asking other  way which  of the  above  linkend post  are unwantedly created new posts 
(means: which of them are  unwantedly created by  Google)?

Can you  please  specify this  and  if ever possible by screenshots  showing  such post  of the  tab  "posts" in your dashboard unwantedly created be  Google?


Note: I  need  the  requested Info  in order  to escalate the  issue  to Googles  GMB team as I plan  to do.
Thanks in advance.
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Hi Helmut Geissler... thanks for looking into this. 

For the photos there are many that are visible to me in the GMB dashboard that are not visible in the left side visible to the public. I have messaged support about this a few times but have not heard back.

As for the posts the issue is "unwanted posts"... if I create a post with text and photo everything is fine. However, I've noticed that when new photos of the business are uploaded by me to the GMB dashboard once they become visible to the public (in the left side as you mentioned above) these photos are then also added to the "posts" section of our gmb by google see below screenshots.

Below the left photo of yoga mats is not a post created by me it is a photo uploaded to photos and then google created a post... the tree is an actual post created by me




Below the appliance photo is a post created by google with a photo that was uploaded to photos.... the xmas vid is a post created by me



Below all three of these were photos uploaded to photos but now also show up in posts as created by google
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Hi Chris

Can  you  please  double-check and  confirm  my "theory"  about posts  being de facto posted from  you  and those  posts  unwantedly  created  by  Google  (apparently  by a  new  bug)
Have a  look to just  two  of  the below  screenshots  as  per your last response  here:  Its seems to me  the  same as per  my above  shorted link  posts.gle/HavnS


Note:  this  one  post shows  a photo  extracted  by Google  just  from  your tab  Photos and the  post shows  bottom the unwantedly "stolen"  photo  a  text  and  with  the  text  at its left side  your  Logo.

Now  a  screenshot of the  post  you  already  confirmed above its posted  by you (seems the  one  linked by me  above  as  posts.gle/5F8H7

Note  the  main  difference  between  the  "Google-created"  post  and yours is  that  the  text  of the photo  with the  Christmas  tree  doesn't  come  up in front of the  text with your logo.


I  now  checked  many of the  publicly  visible posts  (though not all)  and  it  seems confirming  my theory  that  all  posts  with any text bottom the  photo  but  NOT  having  in front of the text  the  logo are your genuine  posts.

While  all  posts  with  photos  and a  "leading Logo"  in front of the  text  are  not  genuine  your posts  but  unwantedly  created  posts  (posted  through a bug  of  GMB)  with  "stolen photos"

Can  you please  double-check  this  theory  with  your  reality  and  knowledge  of what  posts  you  have posted  and what posts  are  "Google fake  posts"

If  yes:  I then have  a  very good  base  to make an  escalation to GoolgesGMB team.
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Appreciate your help with this see comments below... one thing to note that the photos with the logo and text (below yoga mat photo is example) are indeed photos formatted that way (and can be visible in our photos) as a test to help customers differentiate the photos taken by the business and those by customers when browsing our photos. At first I thought maybe this was the issue but there are other photos in our posts unwantedly that do not have this logo (but are also photos posted by the business). Anyhow see comments below for your questions... again really appreciate your time and feedback to help figure out what is going on. 


Note:  this  one  post shows  a photo  extracted  by Google  just  from  your tab  Photos and the  post shows  bottom the unwantedly "stolen"  photo  a  text  and  with  the  text  at its left side  your  Logo.

-Yes this is an unwanted post... however the text and logo are part of the photo that was uploaded to the GMB Photo Link the original photo was edited and uploaded with this additional text so customers know it's a photo posted by the business and not a customer. 

Now  a  screenshot of the  post  you  already  confirmed above its posted  by you (seems the  one  linked by me  above  as  posts.gle/5F8H7
-Correct

Note  the  main  difference  between  the  "Google-created"  post  and yours is  that  the  text  of the photo  with the  Christmas  tree  doesn't  come  up in front of the  text with your logo.


I  now  checked  many of the  publicly  visible posts  (though not all)  and  it  seems confirming  my theory  that  all  posts  with any text bottom the  photo  but  NOT  having  in front of the text  the  logo are your genuine  posts.

While  all  posts  with  photos  and a  "leading Logo"  in front of the  text  are  not  genuine  your posts  but  unwantedly  created  posts  (posted  through a bug  of  GMB)  with  "stolen photos"

-Yes correct... the photos with leading logos/ text found in our posts are actually just photos that are uploaded to gmb (edited to have the logo/ text) but google has posted them unwantedly in posts. As noted above I originally thought perhaps this was the issue that the photo was edited but see below... these photos do not have any leading logo/ text and can be found in photos for customers to search Photo Link however they have also been uploaded by google in the posts for the gmb as seen below and in this link




Can  you please  double-check  this  theory  with  your  reality  and  knowledge  of what  posts  you  have posted  and what posts  are  "Google fake  posts"

If  yes:  I then have  a  very good  base  to make an  escalation to GoolgesGMB team.

Hopefully comments above help clarify what is going on... thanks for your help.
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Thanks Chris  for the  valuable  feedback  (even if it  "thwarts" my  "theory")  
And sorry for the  delay  (had today  some visits at doctors  )
Now Itsto late in my countr  
So  I will  make  tomorrow  an  escalation to the  GMB  folks  based  on your  valuable  input  so far.
It  would  be very  helpful  if  you  could  make/provde a  (almost  complete) list of linked posts being  obviously  NOT created  by you  but unwantedly  created  by  this  weird  GMB  bug  we are talking about.

Note:  in case  you  have  no  option, time or possibility  to provide  such an (almost  complete) list  of  the "fake" GMB  created  posts  in the next  12  hours don't  worry.
I will then nevertheless   prepare my escalation based  on  the  two  posts  you identified above  already as  "unwantedly"
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Hello  Chris 

I  meanwhile  escalated the  bug to Google via  my  channel
FMI  &  reference  #178

Hint  for  you:  I  listed in the  escalation  this  posts  as  created  by  Google  "on its  own power"
this  are "pars  pro toto" links  - there might be some more posts created  by Google without any action of the User  

This  two  links  are  two post created and published  by you and I mentioned  this  for interest of Google.  

Note  there is  one posting  visible  in one of your  above  posts here in the  thread  
(quoting  it  below)  

This one post  I couldn't  find  anyhow  in the GMB listing anymore.
So  I did not  mention  this  in the  escalation. And  I'm not sure anyway  whether  this alos  was  a  Google  created  post  or one  of your own posts.
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We are facing same issue on all GMB accounts.
Uploading photos into a location results in an unwanted post to show up.

Such post has no text nor action, just a carousel of our uploaded photos.
It mixes up with real posts, and more often than not it appears on top of them, pushing down relevant campaigns.

This shouldn't really exist: just leave those images to be as photos, that's all they were intended to be.

These publications are clearly carousels, not posts of our own:

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I noticed this several weeks ago and when I started asking around, everyone told me they had no idea what I was talking about. Primarily because I don't simply check my accounts in the dashboard, but also check them from a customers point of view. These don't show up in your dashboard. I was seeing them, but others were only checking in the dashboard and not seeing anything.

Personally, I really don't like them. Posts are for things the business wants to highlight. Photos are often uploaded to simply give customers more of an up close look at areas of the business and aren't necessarily appropriate for a post, especially if there is no text with it.  When Google is not allowing you to edit or delete the post or even see it in the dashboard, it's a bit bizarre.  

I'm hoping that they make changes to this feature or just do away with it.  I have to now look at when I add photos and make sure to add a post a little while after any photos so the post I want shows up as the most recent.

It's also frustrating that when I reached out to Google, it took days of back and forth for them to acknowledge it was a new feature and not a bug.
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