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Photos uploaded to my GMB are showing up in my Google Posts distracting from the content 1 Recommended Answer 17 Replies 38 Upvotes
Phots that I've uploaded to GMB also show up in my google posts... this distracts from the post content that I've actually created and makes the posts seem unprofessional. Also, I've noticed many of the phots Ive uploaded to GMB do not show up for customers to view... when logged into my GMB they show in my photos to manage but when you search my business and view photos they are not there... I've checked "latest Photos" "owner" and nothing. Any help with this would be greatly appreciated.
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Hey Guys,
So this is a new feature (not a technical issue) but I'm trying to collect more feedback for Google on it. Do you like it? If you don't like it, please give examples and details as to why :)
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regarding such photos being listed in your tab "Photos" of your dashboard but not publicly listed please contact Business Support.
They should be able to fix this issue.
Regarding posts showing photos you did not put your self into the post : this shouldn't happen.
Do you see in the tab "Post" any plain text posts and such post get shown to the public with photos???
Or did I misunderstand this part of your issue.
Feel free then to elaborate it more (linking such post coming with photos despite of not having attache photos to the post.
EDITED:
Supplement Chris:
Just read a long sermon of an other user and this user also spoke about unwanted photos getting published with posts (not providing yet any proof an evidence about this matter)
Therefore I consider it worth and important to get your matter escalated to Google and I'm offering to do this as soon I have better and concrete facts of any of your posts created by you without photos but visible for the public WITH any previously uploaded photos which are not related to the post in question.
Thanks in advance for according facts
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Thanks for your reply... as for the posts new photos that have been uploaded to the GMB have unwantedly created new posts specific for the photos which is weird. See link below... there are random business photos mixed in with the actual posts that have been created for my business. I have noticed that these sometimes disappear but have taken screenshots to show it's happening if necessary. Appreciate your help with this.
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Hello Chris Fletcher
thanks so much for the link "GMB Web
it shows me here at the left side all the photos as actually visible to the public
first question
Are this all photos uploaded by you to (and visible for you in) your tab "Photos" of your GMB dashboard for listing in question - as it is https://www.google.com/maps?cid=1706434567705294209
or do you have any additional photos uploaded and visible for you under the tab "Photos" of your GMB dashboard HOWEVER NOT VISIBLE here at the left side?
Second question:
I see few of your recent posts of the Month December and link them here in the order of their publishing date:
All post come with photos and come with text as well and at least the text seems for me created by you.
Which posts of them are visible in the tab "Posts" of your GMB dashboard without photos specified/attached to the posted text the listing
Asking other way which of the above linkend post are unwantedly created new posts
(means: which of them are unwantedly created by Google)?
Can you please specify this and if ever possible by screenshots showing such post of the tab "posts" in your dashboard unwantedly created be Google?
Note: I need the requested Info in order to escalate the issue to Googles GMB team as I plan to do.
Thanks in advance.
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Hi Helmut Geissler... thanks for looking into this.
For the photos there are many that are visible to me in the GMB dashboard that are not visible in the left side visible to the public. I have messaged support about this a few times but have not heard back.
As for the posts the issue is "unwanted posts"... if I create a post with text and photo everything is fine. However, I've noticed that when new photos of the business are uploaded by me to the GMB dashboard once they become visible to the public (in the left side as you mentioned above) these photos are then also added to the "posts" section of our gmb by google see below screenshots.
Below the left photo of yoga mats is not a post created by me it is a photo uploaded to photos and then google created a post... the tree is an actual post created by me
Below the appliance photo is a post created by google with a photo that was uploaded to photos.... the xmas vid is a post created by me
Below all three of these were photos uploaded to photos but now also show up in posts as created by google
Below all three of these were photos uploaded to photos but now also show up in posts as created by google
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Hi Chris
Can you please double-check and confirm my "theory" about posts being de facto posted from you and those posts unwantedly created by Google (apparently by a new bug)
Have a look to just two of the below screenshots as per your last response here: Its seems to me the same as per my above shorted link posts.gle/HavnS
Note: this one post shows a photo extracted by Google just from your tab Photos and the post shows bottom the unwantedly "stolen" photo a text and with the text at its left side your Logo.
Now a screenshot of the post you already confirmed above its posted by you (seems the one linked by me above as posts.gle/5F8H7
Note the main difference between the "Google-created" post and yours is that the text of the photo with the Christmas tree doesn't come up in front of the text with your logo.
I now checked many of the publicly visible posts (though not all) and it seems confirming my theory that all posts with any text bottom the photo but NOT having in front of the text the logo are your genuine posts.
While all posts with photos and a "leading Logo" in front of the text are not genuine your posts but unwantedly created posts (posted through a bug of GMB) with "stolen photos"
Can you please double-check this theory with your reality and knowledge of what posts you have posted and what posts are "Google fake posts"
If yes: I then have a very good base to make an escalation to GoolgesGMB team.
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Appreciate your help with this see comments below... one thing to note that the photos with the logo and text (below yoga mat photo is example) are indeed photos formatted that way (and can be visible in our photos) as a test to help customers differentiate the photos taken by the business and those by customers when browsing our photos. At first I thought maybe this was the issue but there are other photos in our posts unwantedly that do not have this logo (but are also photos posted by the business). Anyhow see comments below for your questions... again really appreciate your time and feedback to help figure out what is going on.
Note: this one post shows a photo extracted by Google just from your tab Photos and the post shows bottom the unwantedly "stolen" photo a text and with the text at its left side your Logo.
-Yes this is an unwanted post... however the text and logo are part of the photo that was uploaded to the GMB Photo Link the original photo was edited and uploaded with this additional text so customers know it's a photo posted by the business and not a customer.
Now a screenshot of the post you already confirmed above its posted by you (seems the one linked by me above as posts.gle/5F8H7
-Correct
Note the main difference between the "Google-created" post and yours is that the text of the photo with the Christmas tree doesn't come up in front of the text with your logo.
I now checked many of the publicly visible posts (though not all) and it seems confirming my theory that all posts with any text bottom the photo but NOT having in front of the text the logo are your genuine posts.
While all posts with photos and a "leading Logo" in front of the text are not genuine your posts but unwantedly created posts (posted through a bug of GMB) with "stolen photos"
-Yes correct... the photos with leading logos/ text found in our posts are actually just photos that are uploaded to gmb (edited to have the logo/ text) but google has posted them unwantedly in posts. As noted above I originally thought perhaps this was the issue that the photo was edited but see below... these photos do not have any leading logo/ text and can be found in photos for customers to search Photo Link however they have also been uploaded by google in the posts for the gmb as seen below and in this link
Can you please double-check this theory with your reality and knowledge of what posts you have posted and what posts are "Google fake posts"
If yes: I then have a very good base to make an escalation to GoolgesGMB team.
Hopefully comments above help clarify what is going on... thanks for your help.
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Thanks Chris for the valuable feedback (even if it "thwarts" my "theory")
And sorry for the delay (had today some visits at doctors )
Now Itsto late in my countr
So I will make tomorrow an escalation to the GMB folks based on your valuable input so far.
It would be very helpful if you could make/provde a (almost complete) list of linked posts being obviously NOT created by you but unwantedly created by this weird GMB bug we are talking about.
Note: in case you have no option, time or possibility to provide such an (almost complete) list of the "fake" GMB created posts in the next 12 hours don't worry.
I will then nevertheless prepare my escalation based on the two posts you identified above already as "unwantedly"
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Hello Chris
I meanwhile escalated the bug to Google via my channel
FMI & reference #178
Hint for you: I listed in the escalation this posts as created by Google "on its own power"
this are "pars pro toto" links - there might be some more posts created by Google without any action of the User
This two links are two post created and published by you and I mentioned this for interest of Google.
Note there is one posting visible in one of your above posts here in the thread
(quoting it below)
This one post I couldn't find anyhow in the GMB listing anymore.
So I did not mention this in the escalation. And I'm not sure anyway whether this alos was a Google created post or one of your own posts.
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We are facing same issue on all GMB accounts.
Uploading photos into a location results in an unwanted post to show up.
Such post has no text nor action, just a carousel of our uploaded photos.
It mixes up with real posts, and more often than not it appears on top of them, pushing down relevant campaigns.
This shouldn't really exist: just leave those images to be as photos, that's all they were intended to be.
These publications are clearly carousels, not posts of our own:
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I noticed this several weeks ago and when I started asking around, everyone told me they had no idea what I was talking about. Primarily because I don't simply check my accounts in the dashboard, but also check them from a customers point of view. These don't show up in your dashboard. I was seeing them, but others were only checking in the dashboard and not seeing anything.
Personally, I really don't like them. Posts are for things the business wants to highlight. Photos are often uploaded to simply give customers more of an up close look at areas of the business and aren't necessarily appropriate for a post, especially if there is no text with it. When Google is not allowing you to edit or delete the post or even see it in the dashboard, it's a bit bizarre.
I'm hoping that they make changes to this feature or just do away with it. I have to now look at when I add photos and make sure to add a post a little while after any photos so the post I want shows up as the most recent.
It's also frustrating that when I reached out to Google, it took days of back and forth for them to acknowledge it was a new feature and not a bug.
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