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Google Business Listing Hijacked by BeyondMenu 1 Recommended Answer 2 Replies 4 Upvotes
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Hello!
 
I am Matthew and am writing on behalf of the Circle of Friends restaurant in Findlay, Ohio. I handle all their website and social media stuff.
 
When I was hired to do this stuff for the restaurant, I claimed ownership of the business on Google. On December 12, 2017, I received an email from Google My Business stating that You've, Business owner  had requested ownership of the business listing. Upon reviewing the request, I rejected it. Yet, at the beginning of January, I noticed that I was no longer the owner of the account. Since I'm not stationed in the restaurant, I don't know what phone calls the restaurant may have received and what information they gave out, but Beyond Menu must've been able to get what they needed to verify ownership of the business. Now when I click on the website link, it takes me to a different website than the one I put together which has "Order Online" plastered all over it. When you click to order online, it takes you to the Beyond Menu website to place your order.
 
After reading both some Google My Business threads and reviewing comments of Beyond Menu on the BBB, this behavior sounds very normal, unfortunately. I have already submitted a request to reclaim ownership of the business listing, but the 7 day waiting period isn't up yet. I need to reclaim the business, but if I need to wait the full 7 days as I was told when I called the support number, then I at least need the website and menu links removed so that customers stop placing orders on Beyond Menu's website.
 
Here's the information requested for this thread:
  1. Business Name: Circle of Friends Restaurant and Gift Shoppe
  2. Address: 122 East Sandusky Street, Findlay, Ohio 45840
  3. Google Maps URL: https://www.google.com/maps/place/Circle+of+Friends+Restaurant+and+Gift+Shoppe/@41.0371766,-83.64905...
  4. Website: www.circleoffriendsfindlay.com (this is not the website that currently shows up on the listing because the Beyond Menu replaced it with their website)
Any help to reclaim this business would be appreciated.
 
Thanks,
Matthew
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All Replies (2)
2/8/20
I do have the same problem with Beyound menu. As the restaurant owners, I am considering stop partnering with Beyound menu and Grubhubs and other third party online delivery systems. Fortunately, I am also a programmer and be able to develop a shopping cart system (e-commerce) to support any restaurant owners who need assistance to have the ordering system in order to prevent from getting too high commissions. We should stop sharing all the profit margins to other online ordering systems such as Grubhubs. https://nypost.com/2019/05/19/grubhub-is-charging-us-even-when-our-customers-dont-order-lawsuit/ and UBER eats has the market fee charging on the top of the percentage.  In addition, BeyoundMenu also claims our business thru GOOGLE as their own business. We have to come together and stop this by stop partnering with these unethical practice companies.
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