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UPS Business Mailbox & GMB? 1 Recommended Answer 4 Replies 6 Upvotes
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I have a few questions/issues. I'll start with the business details first:
 
My wife and I run a Wedding Photography business (Kaila Cales Photography) and do not have a physical studio. We work out of our house and serve the greater Phoenix area, but we live in Surprise, AZ. We would like our listing  just to show that we are in Phoenix and serve the entire Phoenix area.
 
We also do not want any of our clients having our address and want to keep consistent with the Phoenix location, so we opened a UPS business mailbox at a UPS store in Phoenix. It is not a PO Box, it is a street address with a suite number. Am I able to use this UPS mailbox address as my business address, and then say that I am a service area business and do not meet customers at the business address? Then the listing would show I'm in Phoenix and serve the Phoenix area?
 
I tried this and got a suspended notice and I'm wondering if it's because of the UPS address.
 
The other thing I'm wondering (if I can't list the business as described above) is can I use my home address (in Surprise) and say I am a service area business. If I do that, I want it to hide my Surprise location entirely and only show that I serve Phoenix. Is that doable?
 
Hopefully that all made sense!
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I am trying to list my paper shredding drop off box as a location on GMB so my customers can drop off their paper there. It's inside a Parcel Plus business, and I have their permission to use their address on Google. I have a unique phone number for that location, but my listing was automatically suspended as soon as I created it. I don't do face-to-face business there, but that's not required for this location, similar to an ATM or video rental kiosk. Please advise. Thank you!
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Hi Janelle,
Not all unmanned type of businesses are allowed a profile on Google My Business.
Please, contact the GMB support team to discuss the matter with them.
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I am working with GMB support on that right now, however there seems to be a double standard where some companies in this same, exact business get to have a listing inside a mail receiving agency, and some don't. It appears to be up to the whim of the support person assigned to the case. I wanted to get this out there for others to see in case they run into the same roadblock.
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