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Do customers get a notification when I reply to their review?
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Just a simple question. There are some reviews without any detail where I'd like to find out more information. I respond, but never hear anything from the customer who left the review. This is quite different from other sites, Yelp, TripAdvisor, Facebook, where customers respond to my replies.
 
I'm just wondering if customers even know that they've been contacted.
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Hi Tim,

from your experience how long does it take until customers get notified that you have responded to their reviews. I did some testing but I have not yet received a mail even though the company has already responded.

Thanks
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It would be helpful if the reviewer were notified if the company responded.  Sometimes a response will offer a solution, which may change the rating.  Other times, the restaurant or bar will provide an offer to the reviewer.  This would provide incentive for me to continue posting reviews.
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Save the Earth. It's our only source of chocolate.
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I've recently done some reviews that have been replied to by the Business, and I received emails for all of those responses. I'm guessing this is a new thing as the original post was made back in February, and it's only recently that I've received emails.
 
-BeadieJay
Google Maps Product Expert
 
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