Liz Murphy 3048
Original Poster
Sep 21, 2019

I am trying to remove the "request a booking" button, since I didn't turn it on. HELP!

I am trying to remove the "request a booking" button for my business. We do not accept bookings online, we never have. I never signed up for this. How can I remove it?

https://www.tribalrites.com/
Tribal Rites Tattoo & Piercing (All 3 locations)

Tribal Rites Tattoo & Piercing
1309 College Ave Boulder, CO 80302
2P4F+XJ Boulder, Colorado

Tribal Rites Tattoo and Piercing Westminster
7735 W. 92nd Ave Westminster, CO 80021
VW78+QG Westminster, Colorado

Tribal Rites Tattoo and Piercing Longmont
1716 Main St b, Longmont, CO 80501
5VQX+PJ Longmont, Colorado
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Update your business info on Google,Android
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Last edited Sep 21, 2019
Recommended Answer
Helmut Geissler
Diamond Product Expert
El sueño de la razon produce monstruos
Sep 25, 2019
I  have  at first to apologize for  not  being able to replicate  it  from the  beginning.
I   meanwhile learned through  an other  user and his thread that the button  "Request  booking"  appears  ONLY if searching the business  on a  Mobile  and only if searching it through a  Browser  of the  mobile.
The button  doesn't appear on desktop  or GMaps  app  on Mobiles.  

Please  spent the  time  to read  this  other  users  thread  and the  tow advised  I gave:
and 
Keyserholiday recommended this
Helpful?
All Replies (9)
Helmut Geissler
Diamond Product Expert
El sueño de la razon produce monstruos
Sep 21, 2019
Thanks for coming to the community! It looks like you may have forgotten some important information that I'll need in order to address your issue. Can you please provide the following:

1. Business Name
2. Business Address
3. Maps URL
5. Website

Once I have that information, ​I​'ll do my best to help. 
Thanks!
Liz Murphy 3048
Original Poster
Sep 21, 2019
I have updated the post with the requested information
Helmut Geissler
Diamond Product Expert
El sueño de la razon produce monstruos
Sep 22, 2019
for the  first listing  https://www.google.com/maps?cid=13811584913799992737  I don't see  any  Booking option at all.

Same  for the second  listing https://www.google.com/maps?cid=6934508538838979544  
and fro the  third  listing https://www.google.com/maps?cid=464540763528873291  

Neither of the three listings show me  any booking  links
Liz Murphy 3048
Original Poster
Sep 25, 2019
I have had multiple messages requesting appointments. Here is a screenshot of each google listing from each location, with the button.
Liz Murphy 3048
Original Poster
Sep 25, 2019
And here is a screenshot from a message received from each shop because of this.


Helmut Geissler
Diamond Product Expert
El sueño de la razon produce monstruos
Recommended Answer
Sep 25, 2019
I  have  at first to apologize for  not  being able to replicate  it  from the  beginning.
I   meanwhile learned through  an other  user and his thread that the button  "Request  booking"  appears  ONLY if searching the business  on a  Mobile  and only if searching it through a  Browser  of the  mobile.
The button  doesn't appear on desktop  or GMaps  app  on Mobiles.  

Please  spent the  time  to read  this  other  users  thread  and the  tow advised  I gave:
and 
Keyserholiday recommended this
Kirk Dean
Oct 15, 2019
i am having the same problem.  i have no provider, yet google allows the mobile website to make a reservation.    warrens in south jordan    utah
Tammy Slauenwhite
Oct 21, 2019
I am having the same problem. I can't seem to find where I can remove my Book Online button. I never set this up so I'm a bit confused on how it even came to be a thing on my business profile. It's very frustrating.
John Muller 5752
Jan 22, 2020
I am having the same issue. Customers are trying to book online through Google and we do not accept online bookings through Google we only accept online bookings through our website. I don't have the accept online bookings button in my business site settings to even turn on or off but its showing up on mobile device searches. I don't want to wake up at 3am to call dispatch to give them pickup and drop off info of someone who wants to use our service. I will happily answer any questions but do not have time for online bookings through Google... Because I can't respond to be online booking requests (which I never wanted or signed up for) I can no longer communicate with our customers that have valid questions through the GMB Messaging feature, because I'm not responding to everyone. This is very frustrating please help.
My info.
John Muller - 5 Star Cab LLC Owner/Business Partner
Email - johnmuller1982@gmail.com
Company Email - 5cabstjoe@gmail.com
Business phone - 816-209-5111
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