Dec 4, 2021

Google is removing our 5 star reviews

We had 220 reviews with a 4.9 rating and now have only 200 reviews 
What the heck is going on
Locked
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
All Replies (4)
Dec 4, 2021
Google is systematically check business profiles and removing reviews that violate the TOS. It appears that the they are getting more aggressive this week as lots of people are having the same complaint.
Dec 4, 2021
What TOS would a 5 star review from one of my patients effect negatively??
Dec 4, 2021
Any review 1 to 5 stars can be in violation of Google’s TOS. Google can see how the reviews were posted and from where and use that as a deciding factor. They could see issues with the profiles leaving reviews and remove the profile. The reviews could be left using software that violates the TOS. The profiles could be leaving reviews for more than one location and then get removed. There is no way any of us to know and Google won’t share why the reviews were removed.
Dec 12, 2021
I've got the same problem.  A recent review suddenly disappeared for no apparent reason, and no explanation from Google.
false
17504925479748783103
true
Search Help Center
true
true
true
true
true
99729
Search
Clear search
Close search
Main menu
false
false