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How do I reinstate Google My Business
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How do I reinstate my suspended Google My Business? I have sent my business license, business card, photo of the outside of my business. I have tried everything without success. This is hurting my business and I don't know what to do. Please help!
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Google Products Expert · Google Business Profile
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Hi Angie,
 
Let's start by talking about some reasons why your listing may be suspended:
 
  1. The name of the company profile must be the real name of the company, avoid unnecessary spaces, special characters (eg %&$@/"), note if you are using capital letters or irrelevant terms;
  2. The company name cannot contain information about the Location (address, city, neighbourhood...) except in cases where the region is actually part of the company name;
  3. Several companies at the same address may cause suspension;
  4. Properties available for rent or sale, such as vacation homes, model homes or vacant apartments. Real estate companies, however, are eligible for verification;
  5. An ongoing service, class or meeting in a location that you do not own or that you do not have the authority to represent;
  6. Lead generation agents or companies.
  7. Check out the Guidelines for representing your business on Google to learn more!
 
Now that you've found the error, just correct your profile and then you'll be able to ask for it to be reinstated!
 
To request the restoration of your profile, use the form: Google My Business local business reinstatement request. Wait about 3-5 days.
 
Important: Google will not explain in detail the reason for suspending a company's Profile, you will need to check the above alternatives to correct your profile and request reinstatement.
 
For more information on how to reinstate a company, go to Fix Suspended Company Profiles.
 
I hope that you can identify the reason for the suspension of your profile, can correct it and ask for it to be reinstated!
 
This step by step was based originally on the guide written by Michel Alonso in Portuguese language.
 
If that doesn't work, please Google Support Team by this page:
 
 
I hope this helps,
 
Best regards,
 
Fabricio Paschoal
 
If this helped, please click Recommended 👍 , It helps our community. Thank you
I'm a volunteer contributing to the Google Business Profile community
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Relevant Answer
Thank you for the reply. There was another business at this location, so that may be the issue. How do I get their business removed? They went bankrupt and I'm not able to get a hold of anyone.

Thanks again for your help!
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Google Products Expert · Google Business Profile
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Hi Angie,
 
If you need to remove a business, please follow the steps on how to Remove a Business on the section Remove a business from Maps, I think it will help you then.
 
It is important to understand that it will stop to show your business on category search, but if you search for the business name you will find it even after set it as permanently closed for many months, but at least the people will be aware that the business is not operating anymore and you can create another business in the same address. 
 
I hope this helps,
 
Best regards,
 
Fabricio Paschoal
 
If this helped, please click Recommended 👍 , It helps our community. Thank you
I'm a volunteer contributing to the Google Business Profile community
 
 
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Hi Fabricio,

The business I would like to remove is not my own. I have recently purchased this location and opened my own business. The instructions you gave me are to remove a business on my account.

Is there a way to contact Google to ask them to remove the other business? They have gone bankrupt and I can't get a hold of them.

Should I delete my listing and start all over again. My listing has been suspended for over 2 months and this is extremely frustrating.

Your help is greatly appreciated!
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Google Products Expert · Google Business Profile
Relevant Answer
Hello Angie,
 
Since you are 100% sure that the business should be closed, you can request it via Google Search or Google Maps to close it completely.
 
To do that, let's consider from computer, go to www.google.com, search for the business name and address to be sure you are selecting the correct business, and you will see this business at the right side of the search in a square box.
 
Inside of the box there will be an option called "Suggest an edit", so you can click following these steps:
 
Suggest an edit > Close or Remove > Mark as Permanently Closed
 
Following these steps you can request to close the business you don't own on business properly. Since nobody is visiting this business, searching for it, Google probably will close it just with your request, but sometimes it is needed more people to do the same steps so Google can understand that the business should be closed.
 
I hope this helps,
 
Best regards,
 
Fabricio Paschoal
 
If this helped, please click Recommended 👍 , It helps our community. Thank you
I'm a volunteer contributing to the Google Business Profile community
marked this as an answer
I report fake listings and reviews
Relevant Answer
Please supply the following information:
Case Id
Screenshot of your info tab 
Photos showing signage 
Proof the business is registered
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