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Can you help remove another 1 star review for our vaccine policy?
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You were so helpful in getting the 1 star reviews for our vaccine policy removed before, can you assist again? We had a group attempt to come into The Evening Muse and proceeded to yell at our doorman for our mask and vaccine policy. They never made it in, but proceeded to then give us a 1 star review. I attempted to have it removed, but Google said it was within guidelines. These personal opinions should not be included as a review when a person has not even been to the establishment. https://goo.gl/maps/bnTnYZxeFGUPSQxQ6
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Unfortunately this is going to be common.
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You can find all the advice for flagging Google reviews for removal via the link below


I'm afraid Google won't get involved in disputes regarding negative reviews like this . They will however take seriously reviews that are against their published guidelines 

I would recommend you reply to the review, stating clearly what your policy is. Then if people see the review, they'll see your side of the argument too.

I hope this helps.
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Google can and has removed these bogus reviews because of this issue in the past, though. 

 - Helmut Geissler
Hi Laurie
 
Good  news  from Google.
They  took  appropriate action  on the anti-vaxer &  anti-masker  reviews
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OK thanks, I wasn't aware. I have spoken with my colleague Helmut now and he's advised me how to proceed.

Please stand by for more information.
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Hi there - any update on this issue? Thank you.
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Sorry for the delay, I hope to action this today.
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