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Suspended Business & No Response from Google?
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Hi! Thanks in advance for any assistance anyone can provide. 

One of four office locations has been suspended for three weeks now (went into effect 9/9/21). We've requested assistance and reinstatement from GMB support multiple times and have support Case IDs for each time we've reached out.

We have yet to receive any response from Google outside of the auto-responder. We've reviewed the listing a few times and even added some additional images of our location to show Google that we do have an office at the place mentioned. Is there anything further we can do? 


Case IDS: 
  1. 7-1404000032032
  2. 5-4483000032060
  3. 0-2772000031688
  4. 2-7824000032222 (the latest request for assistance 9/28)

Again, thank you for any assistance anyone can provide, as we are incredibly frustrated (along with the client). Unfortunately, the suspension is affecting their leads for that area and business with LSAs too.
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VP, Local Search @SterlingSkyInc | Faculty @localuniv
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Thanks for posting all the details. I will escalate this to Google. 
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Thank you, Colan. I appreciate it. 

If we've made changes during this time, will that further delay our suspension?
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VP, Local Search @SterlingSkyInc | Faculty @localuniv
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It's possible. But the most important thing is that you don't submit another reinstatement request. 
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Got it. That we have not done since this post has been made. 

Thanks again!
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VP, Local Search @SterlingSkyInc | Faculty @localuniv
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Hi Monica, 
 
That's fantastic!  If the service area added there doesn't make sense then you can definitely remove it. As I mentioned at the other forum they don't really have an impact other than visualizing the service area on Google maps for potential customers to see.
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