Currently, we're working with a limited support team. It may take longer than usual to connect with us. Thanks for your patience.

/business/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
Help with verficiation when no business shows up
1
I am trying to consolidate three accounts into one, and move all the reviews to one place. I have ownership of 2/3 of the accounts, but the third account doesnt show up under the search for google my business. It does show up in a general google search. Multiple emails to google have been no help, I am so frustrated. When I search I only see 2/3 of the business available to select and manage.
How do I take control of the third account which is hidden?
The three links are 
ARE Solar (own)
ARE Solar
ARE Solar Panel Company (own)
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (1)
Relevant Answer
You can ask for control of the second listing by clicking the 'Own this business' link from this screen.
 
Once you have that verified with am email you control, then support will be able to help you merge the other two into that one.
 
marked this as an answer
0
All Replies (14)
Relevant Answer
marked this as an answer
Relevant Answer
Thank you so much for your help!! The top one is just a duplicate, we would like to get rid of that. The middle one is the one that I really want to use as the master. We have control of the top and the bottom link, but can't seem to find the middle one in My Business to take control over. The original employee who set this up is no longer here and we don't have any of the information. I was able to verify the top and the bottom ones, but the middle just won't show up.
marked this as an answer
Relevant Answer
You can ask for control of the second listing by clicking the 'Own this business' link from this screen.
 
Once you have that verified with am email you control, then support will be able to help you merge the other two into that one.
 
marked this as an answer
Relevant Answer
Thank you for the reply. I clicked the link you sent, which is the correct business. It is the one we want, that we do not currently control. When I click on own this business it goes right to "Find and manage your Business" where I have to type it in. When I do that it it does not show up from the list, only the other two show up. 

marked this as an answer
Relevant Answer
Hi, is there any resolution to this? Thank you so much
marked this as an answer
Relevant Answer
Sorry missed these messages...

Because it's a SAB you need to go to the listing to claim it, then go through the entire setup process, you should get the owner conflict message box and you can then request access.
marked this as an answer
Relevant Answer
I appreciate the response. When I try this it defaulted to the link that we already control, not the one we are trying to get under our control. I followed your instructions and can only see the ARE Solar we already control, not the one we want with the 64 reviews......

Would it be possible to get some phone support do you think to get this resolved? Even a postcard mailed to the business address would allow us to control the account.
marked this as an answer
Relevant Answer
Ok, yes I have tried as well and you should go through support at this point. The difficulty is that there are other listings that should not exist in the same area so the system keeps defaulting to one of those.
 
Use the urls I linked above and explain that the two claimed listings are duplicates of the hidden that business that you are trying to verify. 
 
If they are unable to help you, at the least you will be given a ticket number which I can use to escalate.
marked this as an answer
Relevant Answer
thank you so much for the help. It has been so frustrating, I really appreciate you and your help. 
Here is the case number that is currently open. Your Google My Business support inquiry [4-6188000032231]

Curtis
marked this as an answer
Relevant Answer
Thank you so much. It is so appreciated.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/business/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
99729
false