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Customer Reviews Not Showing Up
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Hi,


We had a parent, Laurie Daigle, send an email letting us know she had posted a review with a 5 star rating on Sunday, September 12. She included a screenshot. However, we haven't seen anything on the listing nor did we receive a notification about the new review and rating.

Can you please help us to get this listing on our GMB listing?

Thanks.
Kurt
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Hey Kurt,
 
So unfortunately there isn't anything that can be done for this one.  Schools in the United States stopped being able to get new reviews & photos from customers as of 2019.  The user leaving the review doesn’t get an error message but after posting the review, it simply doesn’t show up anywhere.
 
Google hasn't given any indication that they'll be changing this anytime soon.
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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Hey Kurt,
 
So unfortunately there isn't anything that can be done for this one.  Schools in the United States stopped being able to get new reviews & photos from customers as of 2019.  The user leaving the review doesn’t get an error message but after posting the review, it simply doesn’t show up anywhere.
 
Google hasn't given any indication that they'll be changing this anytime soon.
 
Joy Hawkins, Google My Business Product Expert
Owner of Sterling Sky and the Local Search Forum

Please note that this forum is moderated by volunteers known as Google Product Experts who are not Google employees and are merely advising on best practices and interpreting Google's policies based on their experience.
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Thanks for looking into this, Joy. I really appreciate it. You are awesome!!

I wasn't working with any schools back in 2019 and totally missed that update.

As to Google not allowing schools to get listings, that stinks. Do you have any idea why they have left the old reviews on the listings? Most people won't know that schools can't get new reviews and it just looks bad if the school doesn't have any new reviews for past several years.

----------------------------Updated 9/17/21-----------------------
I came across some schools that have reviews from just the past few months. How is this possible if Google cut off reviews for schools in 2019?

Here are some examples:


Thanks again!!!
Kurt
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I'm going to ask Google about this and let you know.
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Thank you!!
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Hi Joy,

Have you heard back from Google? I'd really like to have confirmation before telling the school we need to remove a bunch of their primary categories (school, elementary school, etc.) and reduce down to just "private school".

Thanks.
Kurt
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Kurt,

Nothing yet. I pinged them again for an update.
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Thank you.
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Any news from Google?
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Hi Joy I am having the same issue with 8 Preschools in Florida. We haven't had a review show up in 2 years.
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Kurt,
 
I have no idea what's taking them so long but I just asked for another update.
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Thank you.
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Hi Joy,

Any news from Google?

Thanks.
Kurt
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Nope, nothing yet :(
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