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a GMB that was live for several months has been suspended
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a GMB that was live for several months ( it was live since last year to April this year) has been suspended. I have contacted google and asked for the reinstatement and I got told by an automatic email that the business was not eligible. This is very strange because , not only it was live for months but also because we received the google postcard and we verified the business using the postcard number. We have also added this new business to more 200 sites last year ( I have the entire list of sites) .

I have tried to resubmit the reinstatement and I have provided the business registration, the utility bills and the Australian business number certificate, to google and after a little while I was told that "business is not eligible to display on Google Maps per our quality guidelines".

This is a franchisee of a plumbing company. He is a plumber that works from home. I know that now plumbers categories are considered spamming by Google, but this one was a real business that has been impacted, first by Covid and now by Google.
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Thanks for coming to the community! It looks like you may have forgotten some important information that I'll need in order to address your issue. Can you please provide the following:

1. Business Name
2. Business Address
3. Maps URL
4. Website
5.  A screenshot  of your  tab "Info"  of your  GMB dashboard (aka https://business.google.com/locations  )


Once I have that information, ​I​'ll do my best to help. 
Thanks!
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Name: Plumbing Bros Quinns Rock

Address: 6 Accra Way, Quinns Rocks Western Australia, 6030

Website: https://plumbingbros.com.au/plumbing-bros-quinns-rocks/



I can even provide with the business certificate and utility bill.

Thank you in advanced

The crazy thing is that it got unsuspended once by Google support: https://www.screencast.com/t/XG6J5tukhECe and within a few seconds ( I did not make any changes)  it got suspended again
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I know that Google does not approve the name with the location, except in the case that it match the actual business and it in this case it does. PB is a business that has been running like this for over 8 years. They sell a license to a franchisee to work only in one area, a region or a suburb. And therefore the business name, the license and all the documents are related to only that local area. The franchisor get a page or mini website ( based on the agreement they have chosen) under the main company website. The phone number and address are always unique ( usually is the home of the new franchisee - being a plumber he goes to peoples houses ), we always verify the business via postcard and sometimes we have also done live video verification and there will be never 2 franchisee working in the area ( or within a number of km from each other)
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HI Helmut, Thank you for your reply :)

Today I have been informed from the main PB company that they have just sold a license to another franchisee.   It will be PB Wagga Wagga, here is their main map: https://plumbingbros.com.au/franchising/ you can scroll down to see all the franchisee in the other states of Australia. They have already done the website for them as well: https://plumbingbros.com.au/wagga-wagga/ and now I need to create the GMB for this new location.....but I am , honestly, scared that google will suspend it straight after it has been created, and because the reinstatement team has been unsuccessful for the other GMB in the past ( see previous message) I am not sure what to do. Again this is a new Franchisee, in a different state, I also have the Business certificate and utility bills...everything is 100% legit but because of all the people crating fake gmb and pin-drops Google is now very strict, and good businesses are getting caught in it....any help is appreciated, thank you in advanced
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Hey Max,

If it's changing to a new location, you're going to have a really hard time getting GMB support to reinstate the listing.  I would suggest setting up a brand new Google account that has a @plumbingbros.com.au email address and setting up the listing there.
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Hi Joy, thank you so much for your reply. No we are not trying to change a location. This is actually a new franchise location altogether. The plumber that lives there has purchased the franchise package to work under this brand in that location.

With regard to the email...I am confused, are you saying to create a google suite account for this franchisee? I will need to find out from the HR person if anyone has already created a google suite account with this domain already. I like your idea, but there are over 20 people working for the main company in one state alone. I know they have an IT company and crm and to all the sales and job booking go trough an internal server/system, I am not sure what email software they use for their domain emails.

They sell franchisee licensee, about 3 to 5 new license a year around all the states of Australia and they contact me only when there is a new one that require a GMB
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Max,

Google just trusts accounts more when they can clearly see it is operated by the business and not just a Gmail, which is why I always suggest that.

If it's a new franchise location, you would want to set up a new listing. 

To get the other one reinstated, we'd need to see copies of the proof (you mentioned a utility bill - photos of company vehicles also help) along with the case ID for the reinstatement request you sent to Google that was denied.
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HI Joy, I love your suggestion and I will keep it in mind and pally it as much as possible :)

With regard to get the other one reinstated, please find attached the Business registration, the utility bill and the google postcard.

The listing was live for a few months, that it got suspended. There are several case ID, I think this is the last one: 2-7813000031438

The strange thing is that last week it became live, for a few hours and it got suspended again....see file attached. If you need anything else, please let me know, thank you again.
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Max,

I'm not able to find that business registration online.  I tried a few variations of that business name but it's not pulling up anything that matches your document:

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Hi Joy, I hope you are well.

I have another issue with a new franchisee...Google has suspended it, but this time we did the Phone verification, the postcard verification and you can clearly see the business name on the Official Government website:

You can also check it only by going here:https://abr.business.gov.au/ABN/View?abn=20647757720

here is the new post i created about it


I really appreciate your help

thank you
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