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Why I cant claim our business?
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Hi, 
client asked me to claim and manage his listing on google maps (he doesnt know if its not verified or he just cant find access to his GMB):

Name: TOP Sťahovanie
Address: service area, but he wants to add the physical address
Phone: +421 948 933 288
URL: www.topstahovanie.sk

But when I claim this business I cant find it in Search and manage webpage, then I click on "I cant find my business" and then I end on screen of "Create new profile"

I dont want to create new profile, it has valuable reviews already, it has history and it would be duplicate listing if I create new one.

What am I supposed to do?

Regaeds,
Jo.
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Hello Jokohama Ramirez

I am seeing the same conflict at my end: your business TOP Sťahovanie is an active listing, but an attempt to Claim this business? restarts the journey - as if the business does not exist.

I'd recommend a couple of things:
  1.  take it directly to Google My Business Support. (Be prepared they will likely struggle with this kind of nuance), or
  2. proceed with creating it as a 'new listing' and see where it takes you. If it results in a conflict, there will at least be a point of reference to show GMB Support later.
I hope this helps.

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Hello Ross,
thank you for the reply.

Yes I contacted the support and got can reply with links to guidelines. I keep asked what to do as there is no answer in the guidelines.

Regards,
JA
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Hi Jokohama Ramirez

As it is a service area business that's the way it's done, after you click "Own this business",  you need to go through a "create new business" set up.

Once verified,  2 things can happen:
- both listings will be merged
- or  if it was verified previously you'll see an "Owner conflict" dialogue indicating that the location is a duplicate, you will find "Click Request access" 

Don't forget:
Don't add address yet until is verified 
Use the same verification address

Thanks
Professor M
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Hello Professor,
thank you for your answer.

Re:
Don't add address yet until is verified = do i understand it correct that no address to create listing, only address for verification?

Regards,
JA
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Relevant Answer
Hi JA

Yes you will create the listing with exactly the same info as the one you are claiming so you can recover the listing.

After the profile has been claimed and verified, then you will make the changes you need to make.

Thanks
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