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So we have a customer that posted a review and its not showing up on our reviews. 0 Recommended Answers 1 Relevant Answer 1 Reply 0 Upvotes
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A customer left a review but it's not showing up on our google review. Yes, she screenshot it and sent it to us. www.walshcrawlspace.com in Charlotte, NC. Why are reviews not showing up?
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Hi Walsh Crawlspace & Structural Repair,

Welcome to the Google My Business community.

Google is always updating it's algorithms to detect and remove fake content, and ensure that all reviews on it's platform are as legitimate as possible - sometimes this catches some real content, but most of the time they are fairly accurate.

I am sure that if your reviews are valid and comply with Google's guidelines (https://support.google.com/contributionpolicy/answer/7400114) then you will not have a problem, while if any remaining content is deemed by Google to be in violation, it will likely also be removed.
 
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