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How do i update my google business description ? Then one that google creates not my one i can edit 1 Recommended Answer 5 Replies 0 Upvotes
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Hi, my friend is trying to update their business description on google business. They can edit the "description" but there is another description (I think created by google) that cannot be edited in the same way. They want to change it as it states the restaurant is "fine dining" which it used to be, but isn't now- and it's causing a few problems with customers expectations 🤔

You cant seem to edit that text and they have tried emailing google and using the contact us to request a change to the editorial, with no response from google to the email or online form submission 

Does anyone have any ideas please ? 

Cheers 

Dave
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Hi Stefan and thankyou for the reply, unfortunately all efforts to obtain a response from the contact details listed haven't been successful over the last few months so we are just trying to see if there is another solution. I am not sure really what to do if google don't respond to the request so I am hoping there is a magic solution somewhere:)
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Hi Dave124,
 
When you contacted Google support previously, did you get an email back? Were you assigned a Case ID?
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No, submitted the form I am told and nothing back
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Dave124
 
When you contact support at https://support.google.com/business/gethelp you should see a case id on the final step and you should get an email.
 
In general, I would advise:
- Use the link above to submit a support request
- Provide supporting evidence.  (E.g. Does the front page of the website now say "casual dining", etc.)
- Record the case id and hang on to the email you get
- If there is no change in about a week, report back here with the case id.  I can try to escalate this.
 
 
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If this resolves your problem please mark this post as a recommended answer. That will help others with a similar problem to find a solution.

Find me at Marketing Metrology or on Twitter @StefanSomborac
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