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How do you appeal a decision not to reinstate a suspended business profile? 0 Recommended Answers 2 Replies 0 Upvotes
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Hello! 

We have two business locations (Lexington, KY and Frankfort, KY). Our profiles were suspended following a change in leadership and possibly retaliatory actions from the disgruntled party. We moved our Lexington location in September but did not receive a suspension for change of address. Our Frankfort address remains unchanged but we do share the building with another surgical practice. 

After I attempted to claim ownership of the practice, and was successful, we received a suspension. The original message I received from Google included "We've looked at your account and it looks like your business is not eligible to display on Google Maps per our quality guidelines. Check out our guidelines for representing your business on Google to see what types of businesses are eligible to be on Google Maps."

I attempted to update our profiles accurately and then submitted a reinstatement request, received a phone call, and then email stating the decision was not to reinstate our profiles. I was not provided a chance to appeal this or provide proof of our business (licensure, pictures, etc.) 

What are possible next steps for me to take in this matter? 

Thank you so much for your insight and attention.
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Hi James!

Thank you so much for your response. We have submitted a reinstatement request and it was denied. Can I submit another one? 

Thanks!
Brittany
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Contact Google. with this form: https://support.google.com/business/gethelp and appeal the decision. 
 
Ben Fisher | SteadyDemand.Com - GMB Help | Chat with me on Twitter or LinkedIn | See my video on suspensions.
 
If this helped, please click "Recommend". 
Doing so will help others with a similar problem find a solution. Please note that Product Experts are not Google employees.
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