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Help! Since February, 90% of my google business reviews are not showing up??? 0 Recommended Answers 1 Relevant Answer 3 Replies 5 Upvotes
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Google review experts..I need help!  Since February, 90% of the google reviews for my business have not showed up.  Customers have all confirmed that they left a review.  All 5 stars.  Some with comments and others just a simple 5 star.  These are all completely legitimate reviews from all different customers that should have no reason at to be removed or never show up.  In the past, I will get email notification when a review is left.  This has not happened for any of the missing reviews, except the first one.  For example, back in February... Email comes in.. "Steve left 5 star review" click to reply.  Once in GMB review page, its gone never to be seen.  All of the other reviews, I never received anything on.  Even have screenshots of what customers left on my page.  Then every now and then, a customer leaves a quick review and it pops right up.  90% of reviews are not.  GMB email support has done nothing at all.

Does anybody know what could be going on?  Seems like I work 24/7 and It's driving me crazy when I'm doing all I can to provide excellent work and service to my customers.  Thanks in advance for any input!
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The same problem I face in my business. Few customers notice that we left 5 star but the review doesn't publish. Please help us
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I understand completely!!! Same thing for me! Such bad business, to have to ask your customer to let you know when they leave a review and then ask for a screenshot of it!!  I can actually use the link I send to my customers and leave a review and of course, that one shows!!!!
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Google has begun to implement a new AI technology to remove reviews that are found to violate the TOS. If you have lost over 90% of the reviews then it sounds like the way that you are requesting or getting reviews need to change.
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The same problem I face in my business. Few customers notice that we left 5 star but the review doesn't publish. Please help us
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