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Can't control GMB because primairy owner past away
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I'm in an really unfortunate situation. We're working for a retail concern with multiple locations. Some of the primairy rights is in the hands of the local store owner.
At the most locations we've got the full admin rights to manage the GMB listing.

At one of them we don't have full access but the Local Store owner unfortunately died. So we can't get controle over that specific GMB listing.
I already contacted the support center of GMB and executed the steps that they advises but that didn't do the trick to get admin rights.
I don't get any reaction from their site now (almost 2 weeks ago). In the meantime i'm stuck with a GMb location that I can't control.

Next up they advised me to follow the steps on business.google.com/add. Outcome was the same - location manager. 

Support: Google Mijn Bedrijf support: [8-9326000031564]

Thanks for the help in advance!
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Owner @ Sterling Sky (Local SEO Agency in the US & Canada)
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I'll go ahead and ask Google what the next step is here and let you know.
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Owner @ Sterling Sky (Local SEO Agency in the US & Canada)
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Google is saying this got resolved - is that the case?
 
They referenced case ID 8-3766000031445
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