Mar 6, 2021

Attack of fake/spam 1-star reviews

Concussion Rehab Lab
163 Dupont Street

I have been under attack by fake reviews.
7 (seven!) one star reviews with NO comment were left at the exact same time on Monday Feb 8th (Doug F, Vincent R, Petrina N, Michael S, Virginia D, Andrew S, Nathan R, Boomer Lessons)
 .
These review were left by people with only first name and initial. When you click on these profiles you can see they are connected and all reviewing the same places and trying to bring down the same businesses.

THEN
Sun Feb 21st this happened again with fake name "Boomer Remover" "Boomer Coder" Sabrina D" and again 1-star with no comment.

I reached out to google and they said this somehow wasn't spam or wasn't a suspected fake review (even though it clearly is an attack).

I am a clinic so I know those names are not the names of people who are actually customers.

This also seems to be an attack and accusing me of being a "Boomer" (baby boom age).

While they have said these reviews are not spam I am not sure how that isn't true for a few reasons:

7 reviews at the exact same time, fake names

then 3 reviews at the exact same time fake names

It is statistically impossible for this to happen and be a real review.

Please help!!
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All Replies (28)
Mar 6, 2021
I am asking Google to investigate this matter further. I have created the following spreadsheet to make it easier for Google to see the patterns of abuse. I will let you know when I have another update to share.
Mar 6, 2021
Thank you! I have done a lot of investigating. When you click these accounts you can see they are all connected, they post on the same business accounts and also post the same ratings. It is a circle of accounts used together. For example they are also attacking another clinic/clinician but I can only fight justice for my own business right now.

I appreciate your help!
Melissa
Mar 8, 2021
Google just advised me that they are currently investigating this issue. I will let you know when I have another update to share.
Mar 8, 2021
Thank you, I appreciate your work on this.
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