Hotels affected by COVID-19

If your hotel operates differently than normal due to the COVID-19 situation, update your Business Profile on Google to provide the most accurate information to your customers. You can change your hours of operation and adjust attributes to reflect your services, such as if your business offers special deals to COVID-19 responders. The updates will show on your Business Profile on Google Search and Maps.

Important: We may review your changes for quality before we publish them, so the changes may delay the updates on Google Search and Maps.

To make sure your customers have the latest information about your hotel:

1. Manage your attributes 

Use attributes to let customers know about no-charge or discounted accommodation for COVID-19 responders and about the safety measures in place at your business. Health and safety attributes include:
  • Enhanced cleaning
    • Enhanced cleaning of guest rooms
    • Employees trained in COVID-19 cleaning procedures
    • Commercial-grade disinfectant used to clean the property
    • Enhanced cleaning of common areas
    • Employees wear masks, face shields, and/or gloves
    • Employees trained in thorough hand-washing 
  • Personal protection
    • Masks required on the property
    • Hand-sanitizer and/or sanitizing wipes in common areas
    • In-room hygiene kits include masks, hand sanitizer, and/or antibacterial wipes
    • Masks and/or gloves available for guests
  • Physical distancing
    • Guest occupancy limited within shared facilities
    • Physical distancing required
    • Common areas arranged to maintain physical distancing
    • Safety dividers at front desk and other locations
    • Private spaces designated in spa and wellness areas
  • Minimized contact
    • No-contact check-in and check-out
    • High-touch items removed from guest rooms such as decorative pillows
    • Plastic key cards are disinfected or discarded 
    • High-touch items removed from common areas such as magazines 
    • Keyless mobile entry to guest rooms
    • Buffer maintained between room bookings
    • Housekeeping scheduled by request only
  • Increased food safety
    • Additional sanitation in dining areas
    • Additional safety measures during food prep and serving
    • Disposable flatware 
    • Individually-packaged meals 
    • Single-use menus 

2. Mark your business as “Temporarily closed”

Important: If your business is still operating but at a diminished capacity, do not mark your business “Temporarily closed.”

Marking a business as temporarily closed helps ensure that when customers search for a business by name, they'll find it and understand it's only closed temporarily. This may prevent cases where people visit a business in person and are disappointed to discover it's closed.

Businesses that are temporarily closed may rank after open businesses for broad queries. This ranking doesn’t happen for more specific queries, including queries for a specific business, or for queries when many matching businesses are temporarily closed.

Learn how to mark your business as “Temporarily closed."

3. Review your Hotel Ads and Campaigns

If your business uses Hotel Campaigns, review Hotel Ads best practices.

4. Surface what matters to your hotel guests

Highlight flexible booking options in your hotel ads and adjust your Hotel campaigns for the current landscape.

5. Change your business hours

If your business hours change, update the times that you're open or closed. Your operating hours will show when customers visit your profile. Learn how to change your hours.

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Get help from Small Business Advisors

Want to receive one-on-one guidance and tailored recommendations on how to make the most out of your Business Profile? Try booking an appointment with Small Business Advisors.

Important: This service cannot troubleshoot issues, including Business Profile verification or suspension, or Google Ads billing.

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